GIS Account Manager – Commercial Midmarket Accounts
About The Position
Esri is seeking a customer-oriented, collaborative GIS Account Manager to support commercial midmarket accounts in Hi-Tech, Media & Entertainment, Consumer Goods & Services, and Financial Services. The role works with new and existing customers to optimize and expand adoption of Esri technology, identify growth opportunities, and help organizations address business challenges using geospatial technology. The position involves building customer relationships and professional networks, developing location strategies and business opportunities, understanding customer needs and purchasing processes, and communicating the value of Esri technology. The account manager collaborates with teams across Esri to develop and execute account strategies, conduct sales and account-management processes, and propose solutions through visual storytelling and other techniques. The role also includes ongoing research and professional development to anticipate customer needs and industry trends.
Requirements
- At least 2 years of enterprise sales and/or relevant consulting or program management experience.
- Experience creating partnerships and establishing trusted-advisor relationships with customers.
- Understanding of account management, account planning, and opportunity strategy creation.
- Demonstrated knowledge of GIS and emerging technology trends, and ability to translate that knowledge into customer solutions.
- Ability to negotiate, present, and support visual storytelling across all levels of an organization.
- Ability to travel domestically or internationally 25–50%.
- Bachelor’s degree in GIS, business administration, or a related field.
- Must be authorized to work for any employer in the U.S.; visa sponsorship is not available.
Nice To Haves
- Understanding of GIS, Esri technology, and their relationship to Hi-Tech, Media & Entertainment, Consumer Goods & Services, or Financial Services.
- Experience managing the sales life cycle.
- General knowledge of data science or spatial analysis and how it is used to solve problems and uncover organizational patterns and trends.
- Knowledge of industry fiscal years, budgeting, and procurement cycles.
- Master’s degree in GIS, business administration, or a related field.
Responsibilities
- Prospect, develop, and implement location strategies for organizations.
- Maintain a pipeline of business growth opportunities for new and existing customers.
- Build a professional network through social media and other avenues.
- Participate and present at trade shows, workshops, and seminars.
- Demonstrate industry knowledge and explain its relevance to GIS applications.
- Identify customer stakeholders and business drivers, and understand customer budgeting and acquisition processes.
- Use solution-selling skills to understand customer needs and business challenges.
- Articulate the value of Esri technology for the relevant commercial industries.
- Conduct research and pursue professional development to anticipate customer needs and trends.
- Execute account-management and sales processes for opportunities.
- Use whiteboard sessions and other techniques to support visual storytelling and propose customer-focused solutions.
- Work with teams across Esri to define and execute account strategies, taking initiative to resolve issues.
Benefits
- Medical, dental, and vision insurance.
- Basic and supplemental life insurance for employees and their families.
- 401(k) and profit-sharing programs.
- Minimum accrual of 80 hours of vacation leave.
- Twelve paid holidays throughout the calendar year.
- Opportunities for personal and professional growth.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
