Cloverkey Store #124 - Gift Shop Sales Associate (UR Medicine Strong Memorial Hospital)

Cloverkey LLC•City of Rochester, NY

11d

About The Position

Cloverkey is seeking a part-time Sales Associate for its gift shop at UR Medicine Strong Memorial Hospital. The role supports daily gift shop operations and creates an outstanding shopping experience through customer service, sales, accurate transaction processing, and maintaining a clean, organized, and inviting environment. The associate builds positive relationships with hospital staff, volunteers, patients, and visitors, and represents Cloverkey professionally. Candidates selected for employment must successfully complete any required hospital occupational health screenings and onboarding requirements before beginning work. Employment is contingent upon meeting all applicable hospital requirements.

Requirements

High school diploma or equivalent.
Knowledge of basic math skills for processing transactions.
Excellent phone etiquette and communication skills.
Effective time management skills to prioritize tasks and meet deadlines.
Strong sales skills, including the ability to upsell and cross-sell products.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Ability to stand during the scheduled shift.
Strong customer service skills and ability to build rapport with customers.

Nice To Haves

Previous experience in gift sales or a related field is preferred.

Responsibilities

Greet customers warmly, provide personalized service, and invite them to return.
Meet individual and store sales goals and contribute to overall store performance.
Maintain an organized, clean, visually appealing gift shop that meets Cloverkey merchandising standards and hospital infection prevention requirements.
Accurately process transactions using cash, credit cards, payroll deductions, hospital charge accounts, and other approved payment methods.
Balance and verify cash drawers at the beginning and end of each shift and follow established cash handling procedures.
Promptly report and document cash discrepancies in accordance with company policy.
Maintain reliable attendance, work scheduled shifts, and follow Cloverkey and hospital policies and professional appearance standards.
Build positive relationships with hospital staff, volunteers, patients, and visitors while representing Cloverkey professionally.
Understand daily store operations and contribute to a collaborative team focused on service and sales results.
Demonstrate accountability, professionalism, and commitment to continuous improvement as measured through individual and team performance.
Perform other duties as assigned by the Store Manager, Assistant Manager, District Manager, or Corporate.