Gift Shop Clerk - Part Time, Year Round

Mohonk Mountain House • New Paltz, NY

5d • $0 - $18

About The Position

The Gift Shop Clerk provides customer service and supports sales in the gift shop and soda fountain. The role includes operating the register, handling payments, opening and closing the shop, preparing soda fountain items, assisting customers with purchases, stocking and pricing merchandise, maintaining accurate stock records, and keeping shop areas clean and orderly. The clerk is expected to engage with guests, provide accurate information about products and Mohonk Mountain House, follow company standards and procedures, help prevent shoplifting, and work productively with or without supervision. Duties and responsibilities may change at any time with or without notice.

Requirements

• Ability to perform basic mathematical skills, including addition, subtraction, multiplication, and division, and accurately record cash and credit transactions.
• Ability to speak, read, and write English and communicate clearly and congenially.
• Ability to hear verbal instructions, directions, and warnings.
• Ability to meet the stated physical demands, including lifting up to 40 pounds, walking up to five miles per day, and maneuvering carts or dollies with loads up to 200 pounds.
• Ability to maintain a flexible schedule that includes days, nights, weekdays, weekends, holidays, and peak business periods.

Nice To Haves

• Hospitality experience.
• Retail experience.

Responsibilities

• Operate the register for sales, payments, voids, returns, and other register functions.
• Maintain the appropriate balance in the cash drawer and personal bank, and open and close the shop according to accounting procedures.
• Learn and retain soda fountain food and drink preparations, and prepare soda fountain items.
• Assist customers with gift shop and soda fountain purchases and provide product knowledge and helpful, accurate information.
• Maintain a friendly, positive, calm, and professional demeanor; engage shoppers and answer guest questions.
• Develop knowledge of sales skills and shop products to support customer service and sales performance.
• Stock shelves, check in parcels, note discrepancies, price items, and assist with newspaper reserves, magazine stocking, and returns.
• Maintain an orderly stock room, continued stock supply, and accurate stock records.
• Keep shop areas neat and clean, including folding clothing, dusting, sweeping, mopping, and cleaning soda fountain machines; perform daily housekeeping and special projects.
• Contribute ideas and suggestions to improve shop performance, individually and as a member of the team.
• Learn and implement new ideas, methods, and skills; comply with organizational policies, procedures, departmental standards, service standards, and Gift Shop Clerk standards.
• Exercise vigilance to prevent shoplifting and comply with cost-reduction measures.
• Work productively and efficiently with or without supervision on routine tasks; listen carefully to customer requests and supervisors’ instructions.
• Maintain a flexible schedule that includes days, nights, weekdays, weekends, holidays, and peak business periods.
• Maintain a neat, clean, well-groomed appearance in accordance with Mohonk Mountain House dress and grooming standards.
• Learn and demonstrate Mohonk Mountain House service steps and strategies; learn and retain historical facts and information about the property.
• Develop and maintain positive working relationships with other staff.
• Perform physical tasks including reaching, bending, kneeling, stooping, twisting, walking on stairs and inclines, climbing ladders, and standing for up to five hours at a time.
• Fold clothes, operate the cash register, prepare soda fountain items, and inspect cleanliness using sight, touch, sound, and smell.
• Lift and carry up to 40 pounds up to 50 feet, walk up to five miles per day, and maneuver carts or dollies with loads up to 200 pounds for up to 200 feet.
• Communicate clearly in English with guests, visitors, and employees; hear verbal instructions, directions, and warnings.
• Perform basic arithmetic and accurately record cash and credit transactions.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed