Gift Shop Clerk - Part Time, Year Round

Mohonk Mountain House • New Paltz, NY

4d

About The Position

The Gift Shop Clerk provides customer service and sales support in the gift shop and soda fountain. The role includes operating the register and handling cash and other payment types, assisting customers, learning product and historical information, stocking and pricing merchandise, and helping maintain accurate inventory. The clerk also opens and closes the shop, performs housekeeping and cleaning duties, helps prevent shoplifting, and follows company, departmental, service, dress, and grooming standards. The position requires a flexible schedule that may include days, nights, weekdays, weekends, holidays, and peak business periods. Duties and responsibilities may change with or without notice.

Requirements

• Ability to speak, read, and write English and communicate clearly and congenially.
• Ability to perform basic mathematical skills, including addition, subtraction, multiplication, and division, and accurately process and record cash and credit transactions.
• Ability to perform the physical demands described, including lifting up to 40 pounds, walking up to five miles per day, and maneuvering carts or dollies with loads up to 200 pounds.
• Ability to work a flexible schedule that may include days, nights, weekdays, weekends, holidays, and peak business periods.

Nice To Haves

• Hospitality experience.
• Retail experience.

Responsibilities

• Provide outstanding customer service and proactively make sales to meet and exceed budget.
• Operate the register for sales, gift cards, room charges, credit cards, voids, returns, and similar functions.
• Maintain proper balances in the cash drawer and personal bank; open and close the shop and complete cash check-ins and check-outs according to accounting procedures.
• Learn and retain soda fountain food and drink preparations, and assist customers with gift shop and soda fountain purchases.
• Maintain a friendly, positive, helpful, calm, and professional demeanor; engage shoppers and answer guest questions accurately.
• Develop and apply sales skills and product knowledge to provide effective customer service.
• Stock shelves; check in parcels, note discrepancies, and price items; assist with newspaper reserve lists and magazine stocking and returns.
• Keep the stock room neat and orderly, ensure continued stock supply, and maintain accurate stock records.
• Keep shop areas tidy and clean, including folding clothing, dusting, sweeping, mopping, and cleaning soda fountain machines; complete regular housekeeping tasks and special projects.
• Contribute ideas and suggestions to improve shop performance, individually and as a member of the shop team.
• Learn and implement new ideas, methods, and skills; comply with organizational policies and procedures, cost-reduction measures, departmental standards, employee service standards, and Gift Shop Clerk standards.
• Exercise vigilance to prevent shoplifting.
• Work productively and efficiently with or without supervision when performing routine tasks; listen carefully to customer orders and supervisor instructions.
• Maintain a flexible schedule that includes days and nights, weekdays and weekends, holidays, and peak business periods.
• Follow Mohonk Mountain House dress and grooming standards and maintain a neat, clean, well-groomed appearance.
• Learn and demonstrate Mohonk Mountain House service steps and strategies with guests and staff; learn and retain historical information about Mohonk Mountain House.
• Develop and maintain positive working relationships with other staff.
• Perform physical tasks including reaching, bending, kneeling, stooping, twisting, walking stairs and inclines, climbing ladders, standing for up to five hours at a time, folding clothes, operating a cash register, and preparing soda fountain items.
• Inspect work for cleanliness using touch, sight, sound, and smell.
• Lift and carry up to 40 pounds for up to 50 feet, with or without assistance; walk up to five miles per day; maneuver carts or dollies with loads up to 200 pounds for up to 200 feet, including on stairs, elevators, passageways, or outdoors.
• Communicate clearly and congenially in English with guests, visitors, and employees; hear verbal instructions, directions, and warnings.
• Perform basic mathematical calculations and accurately perform and record cash and credit transactions.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed