Gift Shop Clerk

Career Center•Placerville, CA

3d•Onsite

About The Position

This role involves assisting gift shop patrons with their purchases by promoting and recommending specific gift items, effectively cross-selling and up-selling merchandise. The clerk is responsible for replenishing display shelves and racks, accurately tagging and putting away received merchandise, and helping to maintain the cleanliness and organization of the retail sales floor. A key aspect of the job is providing excellent guest service, responding promptly and courteously to guest complaints and inquiries. The position also requires accountability for departmental records, including the completion of comps and merchandise transfers, and assisting with monthly inventory to ensure proper inventory control. The clerk will operate a point-of-sale terminal for transactions and must maintain a thorough knowledge of retail products, merchandise storage locations, and assist in retrieving merchandise from outside storage. Additionally, the role requires knowledge of current and upcoming property events to advise guests and adherence to established cash control policies and procedures. Professional grooming and appearance are expected, and all other assigned duties will be performed.

Requirements

At least one year of retail experience.
Must possess effective communication, retail sales, and guest service skills.
Must be able to frequently lift and/or move up to 25 pounds.
Must be at least 21 years of age.

Nice To Haves

High school diploma or GED preferred.

Responsibilities

Assists gift shop patrons with purchases by promoting and recommending specific gift items.
Effectively cross sells & up sells merchandise.
Replenishes gift shop display shelves and racks.
Accurately tags and puts away merchandise received.
Helps maintain the cleanliness and organized look of the retail sales floor.
Provides excellent guest service & responds to guest complaints and/or inquiries promptly and courteously.
Held accountable for the thoroughness and accuracy of departmental records under his/her control, including the filling out and completion of comps and transfers of merchandise.
Assists in all merchandise being accurately inventoried once a month and ensures that proper inventory control is maintained.
Operates point-of-sale terminal for gift shop transactions.
Maintains a thorough working knowledge of retail products, where gift shop merchandise is stored, and assists in retrieving merchandise from outside storage if necessary.
Maintains a working knowledge of current and upcoming events on property in order to advise guests of same, whenever possible.
Adheres to established cash control policies and procedures of the casino.
Maintains professional grooming and appearance according to established grooming and appearance policy.
Performs all other duties as assigned.