Gift Shop Clerk and Tour Guide

Boys Town • Omaha, NE

12d

About The Position

The Gift Shop Clerk and Tour Guide schedules and conducts visitor tours of Boys Town, the Hall of History, and the Father Flanagan House, while also working in the gift shop and assisting with online orders. The role communicates Boys Town history and points of interest, answers visitor questions, coordinates tour schedules and routes, provides campus maps, and directs visitors to points of interest. Gift shop duties include opening and monitoring the shop, stocking and selling merchandise, greeting and assisting customers, managing inventory and displays, processing cash transactions, and performing light cleaning. The position also serves as a reference for visitors and callers, responds to telephone messages, redirects calls to appropriate departments, packages and ships online orders, and maintains security for the Hall of History and Father Flanagan House.

The regular schedule is 8:00 AM to 4:30 PM, Monday through Friday, with availability to work weekend days on a rotating schedule for tours. The role requires moderate physical activity, including handling objects weighing up to 20 pounds, standing or walking for extended periods, and using stairs. Work is typically in an office, gift shop, or campus environment with minimal exposure to physical risks, though occasional exposure to heat, cold, and inclement weather may occur.

The successful candidate will communicate comfortably and professionally with groups, provide strong customer service, work independently, multitask, adapt to scheduling needs, operate and balance a cash register, participate in inventory management, maintain confidentiality, and use Microsoft Word and Excel. Boys Town describes its mission-centered culture as one that values care, respect, belonging, and employees’ diverse strengths and experiences.

Requirements

• Ability to work weekend days on a rotating schedule.
• Ability to speak comfortably in front of large groups of strangers in an articulate, professional manner.
• Strong customer service and interpersonal skills.
• Ability to work independently, multitask, and be flexible with scheduling.
• Ability to operate and balance a cash register.
• Ability to participate in inventory management.
• Ability to maintain confidentiality of youth or donor information.
• Basic computer skills in Microsoft Word and Excel.
• Ability to handle average-weight objects up to 20 pounds, stand or walk for extended periods, and go up and down stairs.

Nice To Haves

• High school diploma or equivalent.
• Customer service, retail, or tourism experience.
• Extensive knowledge of Boys Town history; training is provided.

Responsibilities

• Schedule and conduct tours for visitors at Boys Town, the Hall of History, and the Father Flanagan House.
• Communicate Boys Town history and points of interest, and answer questions related to tours and Boys Town.
• Coordinate tour schedules and routes to prevent tours from intersecting and to keep tours on schedule.
• Provide campus maps and direct visitors to points of interest.
• Open and monitor the gift shop, greet visitors, stock and sell merchandise, manage inventory, arrange displays, and assist customers.
• Handle cash transactions and perform light cleaning in the gift shop.
• Serve as a reference source for visitors and callers, review and respond to telephone messages, and redirect calls to appropriate Boys Town departments.
• Package and ship online orders.
• Maintain and provide proper security for the Hall of History and Father Flanagan House.
• Serve as a role model by carrying out activities and behaviors that reflect the values and principles of the Boys Town mission.
• Perform other duties as assigned to meet the needs of the organization.

Benefits

• Reduced- to no-cost visits for employees and dependents enrolled in medical benefits for services performed by a Boys Town provider at a Boys Town location.
• Low- to zero-dollar copays on certain maintenance drugs through pharmacy benefits for employees and dependents.
• No-cost mental health visits to an in-network provider.
• Generous match on a 401(k) or 401(k) Roth account.
• Tuition reimbursement.
• Parenting resources from Boys Town experts.
• Professional development opportunities within the organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed