Gift Shop Clerk and Tour Guide

Boys Town • Omaha, NE

10d

About The Position

Schedules and conducts visitor tours of Boys Town, the Hall of History, or the Father Flanagan House; works in the gift shop; and assists with online orders. The regular schedule is 8:00 AM–4:30 PM, Monday through Friday, with availability to work weekends for tours and required weekend days on a rotating schedule.

The role provides visitors with information about Boys Town history and points of interest, coordinates tour schedules and routes, and helps visitors find locations on campus. Gift shop duties include opening and monitoring the shop, stocking and selling merchandise, managing inventory and displays, assisting customers, processing cash transactions, and light cleaning. The position also responds to visitor and caller inquiries, redirects calls, packages and ships online orders, and maintains security for the Hall of History and Father Flanagan House.

Boys Town describes its workplace as a culture of belonging that respects employees’ individual strengths, views, and experiences. The organization has served children and families since 1917 and also operates Boys Town National Research Hospital. Boys Town is an equal employment opportunity employer and participates in E-Verify.

Requirements

• Ability to work weekend days on a rotating schedule.
• Extensive knowledge of Boys Town history, with training provided.
• Ability to speak comfortably and professionally in front of large groups of strangers.
• Strong customer service and interpersonal skills.
• Ability to work independently, multitask, and be flexible with scheduling.
• Ability to operate and balance a cash register.
• Ability to participate in inventory management.
• Ability to maintain confidentiality of youth or donor information.
• Basic computer skills in Microsoft Word and Excel.

Nice To Haves

• High school diploma or equivalent.
• Experience in customer service, retail, or tourism.

Responsibilities

• Schedule and conduct tours of Boys Town, the Hall of History, or the Father Flanagan House.
• Communicate Boys Town history and points of interest, answer tour-related questions, and speak to visitor groups.
• Coordinate tour schedules and routes so tours do not intersect and remain on schedule.
• Provide campus maps and direct visitors to points of interest.
• Open and monitor the gift shop, greet visitors, stock and sell merchandise, manage inventory, and arrange displays.
• Interact with customers, handle cash transactions, and perform light cleaning.
• Serve as a reference source for visitors and callers, review and respond to telephone messages, and redirect calls to appropriate departments.
• Package and ship online orders.
• Maintain and provide proper security for the Hall of History and Father Flanagan House.
• Serve as a role model by carrying out activities and behaviors that reflect the values and principles of the Boys Town mission.

Benefits

• Reduced- to no-cost visits for employees and dependents enrolled in medical benefits for services performed by a Boys Town provider at a Boys Town location.
• Low- to zero-dollar copays on certain maintenance drugs through pharmacy benefits.
• No-cost mental health visits with an in-network provider.
• Generous match on a 401(k) or Roth 401(k) account.
• Tuition reimbursement.
• Parenting resources from Boys Town experts.
• Professional development opportunities within the organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed