Alaska Native Market Gift Shop Associate

Ketchikan Indian Community•Ketchikan, AK

10h•$20 - $30•Onsite

About The Position

The Gift Shop Associate supports the Supervisor with daily shop operations, including greeting visitors, restocking inventory, assisting artists with staging, processing point-of-sale transactions, engaging shoppers, and responding to questions about Alaska Native art, traditions, and languages. The role requires developing working knowledge of Southeast Alaska Native culture and the art sold in the shop, and providing customers with an excellent retail experience. The Associate performs register and clerical duties, prepares daily sales reports, balances the cash register, handles inventory deliveries, maintains and organizes merchandise, enters purchase orders and consignments into Square, and packages inventory for shipping as needed. The Associate also helps maintain the store by cleaning, arranging, and restocking merchandise, and performs other related duties as assigned. This regular full-time position is located at 306 Main Street in Ketchikan, Alaska. The work shift varies, and the position involves standing and walking, handling merchandise, and lifting up to 50 pounds occasionally. KIC is a drug-free workplace; employees are subject to required drug and alcohol screening. Some covered positions also require a federal criminal background check under the Indian Child Protection and Family Violence Protection Act.

Requirements

Familiarity with Alaska Native art and community.
Experience using and learning new technologies.
Positive working attitude and customer service skills.
Availability to work variable hours and shifts as directed by leadership.
Ability to perform basic business math calculations accurately.
Familiarity with and ability to apply standard ergonomic and safety practices.
Ability to use a check stand register, scales, scanners, and debit/credit terminals.
Ability to use UPC codes and store signage and apply company policies and procedures.
Ability to read UPC codes, product labels, checks, shelf signage, register forms, and posted policies and procedures.
Ability to memorize product locations in the store.
Ability to communicate openly and professionally through body language, facial expressions, and speech.
Ability to work in a fast-paced environment with multiple tasks and external influences.
Customer service and sales skills.
Understanding of Alaska Native art and artists, and sensitivity to American Indian/Alaska Native Tribal culture and lifestyle when working with AI/AN populations.
Effective oral and written communication skills, with sensitivity to the lifestyles of targeted participants.
Skills operating personal computers and a variety of software.
Ability to establish and maintain cooperative working relationships with management, coworkers, and outside contacts.
Ability to maintain strict confidentiality and comply with applicable federal and tribal privacy laws and KIC policy, including HIPAA and HITECH.
Ability to learn and apply program and agency operating policies and procedures.
Ability to manage multiple priorities and tasks concurrently and meet deadlines.
Ability to work independently and as part of a team.
May be required to possess or obtain a valid driver's license and be insurable by KIC’s company insurance.
Must adhere to KIC drug and alcohol policies and pass pre-employment and subsequent random and/or for-cause drug and alcohol screening.
For positions in a covered classification, must pass a federal criminal background check verifying eligibility to work in covered programs.
Must regularly use hands and fingers to handle equipment, reach with hands and arms, and talk or hear; frequently stand and/or walk; and occasionally sit, climb, or balance.
Must frequently lift or move up to 25 pounds and occasionally lift or move up to 50 pounds; must be able to stand for long periods, bend and twist, and frequently lift or maneuver merchandise and supplies.
Must have close vision, peripheral vision, and depth perception.

Nice To Haves

High school diploma or GED equivalent.
Six or more months of experience in a market or retail sales position.
Experience in community organization.
Strong commitment to multidisciplinary teamwork.
A combination of relevant experience, education, and training may substitute for education and experience requirements on a year-for-year basis.

Responsibilities

Develop working knowledge of Southeast Alaska Native culture and the art sold in the shop.
Greet visitors, engage shoppers, and respond to inquiries about Alaska Native art, traditions, and languages.
Operate the Square point-of-sale system, including entering SKU numbers, processing transactions, and handling and counting cash.
Perform shop clerical work, prepare daily sales reports, and balance the cash register daily.
Assist with inventory deliveries by counting inventory and organizing storage.
Maintain, manage, and organize merchandise on shop shelves and racks.
Enter purchase orders and consignments into Square.
Assist the Supervisor with smooth store operations and support local artists with staging.
Provide customers with an excellent retail experience and support sales through customer service.
Clean, arrange, and restock shelves and merchandise.
Package inventory for shipping as needed.
Perform other related duties as assigned.