Gift Room Clerk - Part Time

Westgate Resorts•Gatlinburg, TN

2h•$16 - $17

About The Position

The Gift Room Clerk distributes promotional incentives to qualified guests following their sales presentations and ensures promised rewards are accurately fulfilled. The role also provides teller-style ticket sales services, processes transactions accurately, maintains cash and inventory controls, and delivers exceptional customer service. The position is based at Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee.

Requirements

High school diploma or GED.
At least 6 months to 1 year of customer service experience.
Strong verbal and written communication skills and the ability to build rapport and resolve customer concerns.
Excellent time management, organization, and multitasking abilities in a fast-paced environment.
Ability to remain professional, patient, and courteous during challenging conversations.
Strong attention to detail and proficiency in documenting account activity and processing payments.
Ability to handle guest inquiries, reservations, and cashiering duties accurately and efficiently.
Problem-solving skills and a positive, professional demeanor in guest interactions.
Team-oriented mindset and flexibility to work varied shifts, including evenings, weekends, and holidays.

Nice To Haves

Previous call center, hospitality, timeshare, collections, or vacation ownership experience.
Prior customer service or hospitality experience.
Ability to communicate effectively across phone, email, and in-person interactions.
Results-driven approach and a proven ability to meet collections, sales, and customer service goals.
Skill in identifying customer needs and presenting appropriate solutions that enhance the owner experience.

Responsibilities

Maintain and balance assigned cash and ticket banks at the beginning and end of each shift.
Investigate and resolve gift-offer discrepancies by coordinating with the Marketing Liaison, Reservations Manager, or Broker Manager.
Address guest concerns or complaints about gift incentives, ticket features, and promotional offers professionally.
Sell attraction tickets and merchandise, and coordinate reservations for dinner shows and other entertainment as needed.
Provide guests with directions, maps, and information about local attractions and resort amenities.
Arrange guest transportation when required and maintain transportation logs for corporate invoice reconciliation.
Complete daily reports and paperwork accurately, including documenting and explaining cash overages or shortages.
Reconcile transactions against supporting documentation and cash drawer balances.
Issue and balance cash banks to Marketing Liaisons for non-qualified tour refunds and reconcile them at the end of the day.
Maintain a clean, organized, and secure work environment in accordance with company standards.
Reconcile merchandise inventory daily and maintain accurate stock levels.
Update ticket pricing displays to reflect current rates and promotions.
Verify deposits jointly with team members before submission.
Perform other duties as assigned.

Benefits

401(k) with company match
DailyPay access to earned income
Wellness programs
Tuition assistance
Employee Assistance Program
Pet insurance
Loyalty program discounts on hotels, cruises, resorts, restaurants, and entertainment
Low-cost gym membership
Annual scholarship of up to $40,000 for one eligible dependent of a current team member
Career growth and advancement opportunities
Community involvement opportunities