Gestionnaire de comptes clients – Programme d'aviation d'affaire | Customer Account Manager - Business Aviation Program

RTX•Longueuil, QC

25d•Onsite

About The Position

Pratt & Whitney Canada (P&WC) is a global leader in aerospace innovation, proudly headquartered in Longueuil, Quebec, since 1928. We design and manufacture next-generation aircraft engines that power the world’s largest fleet of business, general aviation, and regional aircraft and helicopters. For nearly 100 years, our teams have been at the forefront of propulsion technology, pushing boundaries to make flight more efficient and reliable. Our engines support missions that truly matter, from transporting people and essential goods, to enabling emergency medical services, humanitarian operations, and wildfire suppression around the world. Pratt & Whitney Canada was named one of Canada’s Best Employers for 2026 by Forbes, marking the 11th consecutive year the company has earned this recognition. Pratt & Whitney Canada also ranked #1 employer in the aerospace and defense industry in the country. In addition, our headquarters continues to be recognized among the top employers in the Montreal region. Together, these distinctions reinforce our reputation as an employer of choice in Montreal, across Canada, and around the world. Join a team where you can build strong partnerships with some of our most strategic customers while making a direct impact on their success. As Customer Account Manager, you'll play a key role in delivering exceptional customer experience by leading high-value accounts, influencing service strategies, collaborating with cross-functional teams to resolve challenges, and support our Customer maintenance activities, both planned and unplanned. This role offers the opportunity to work in a dynamic, customer-focused environment where your expertise in relationship management, operational excellence, and strategic thinking will drive meaningful results. You'll have the autonomy to shape customer service levels, oversee key supplier performance, and contribute to the financial success of customer contracts. If you enjoy working with global customers, leading initiatives that make a real difference, and traveling to strengthen customer relationships, this is an opportunity to grow your career while helping deliver world-class support. This is a full-time position from Monday to Friday with flexible hours, based in Longueuil.

Requirements

Bachelor’s degree with minimum 8 years of prior relevant experience OR Master's degree with minimum 5 years of prior relevant experience
Business Administration, Financial, Engineering, or equivalent degree is preferred
Prior experience in Aerospace
Demonstrated Leadership in customer account management
Capable to communicate at executive level
Proficient project management skill set
Strong commercial/business acumen and technical knowledge
Computer Systems: CRM; Microsoft Office (Advanced Excel skills); PowerBI & Coding (Optional)
This position is part of a French-speaking work environment, it requires a very good knowledge of English to read and understand, on a daily basis, documentation and technical terms that may emanate from international organizations, as well as to write and communicate in English with customers, suppliers or international colleagues.

Nice To Haves

PowerBI & Coding (Optional)

Responsibilities

Act as a main point of contact and P&WC ambassador for operators using/working with P&WC products.
Provide assistance and solutions for all technical, commercial, and operational problems, as required remotely and on-site.
Provide concierge level service as the single point of account management for all aspects of the relationship with P&WC.
Be proficient in all P&WC service offerings to support customer operations
Leverage proactive best practices optimizing aircraft availability
Monitor all off-wing/on-wing events, geographic field readiness and capabilities.
Maintain all relevant data up to date, participate in customer visit and trade show preparation.
Actively manage P&WCs relationship with customers, service center(s) and aircraft OEM.
Own customer issues, manage the full value chain and drive timely resolution.
Respond to and clarify technical and commercial issues for the operators and FBOs in the region and work closely with the Aircraft OEM and P&WC Programs, Customer Engineering, Field Operations and other P&WC departments to ensure customer problems are resolved to the customer's and company’s satisfaction.
Support new contract proposals and compliance.
Define strategies to drive service improvements and provide best-in-class support.
Take active part in internal projects and initiatives to enhance organizational performance and customer experience.
Responsible and accountable for achieving engine maintenance plan optimization, enhancements and contract objectives.
Travel domestic and internationally as required.
Ensure Customer reach through. Frequent communication, meetings and customer visits.
Proactiveness in our services & support.
Representation of P&WC and our products at operator’s conferences, trade shows and customer seminars/forums.