German Language Social Media Community Moderator

Social Factor • Dallas, TX

1d

About The Position

Social Factor is seeking moderators with native-level German language experience for project-based, temporary, or part-time opportunities as client work becomes available. Moderators help develop and grow digital communities for well-known brands by engaging with users, answering questions, participating appropriately in discussions, and assisting with troubleshooting. Schedules are flexible, and some work may be available across 24/7 coverage. The company is hiring from specified U.S. states and welcomes U.S.-based or U.K.-based applicants. Availability and project fit will be discussed when an opportunity arises.

Requirements

• Native-level understanding of German.
• Deep understanding of German-language pop culture, nomenclature, cultural references, and slang.
• Previous social media moderation experience.
• Ability to understand a client's brand voice and engage with users accurately.
• Strong organizational and multitasking abilities, with the ability to follow clear guidelines and workflows.
• Excellent verbal and written communication skills, including the ability to mirror the voice and tone of multiple brands.
• Excellent spelling and grammar; final candidates will complete a skills and/or language test.
• Willingness to learn, think critically, and take a proactive approach.
• Ability to work energetically and multitask in a dynamic, rapidly growing organization.
• Knowledge of and experience with major social media platforms, including YouTube, Facebook, X, Instagram, and LinkedIn.
• Personal computer running at least Windows 10 or macOS 12.X.
• Personal internet connection with a minimum speed of 150 Mbps.

Nice To Haves

• Live-stream moderation experience.
• Sprinklr certification and/or experience with Khoros or Sprout Social.

Responsibilities

• Develop and support growing digital communities for client brands as work becomes available.
• Interact with users in real time, answer questions, engage appropriately in discussions, and assist with troubleshooting.
• Understand each client's brand voice and accurately engage with users while mirroring the tone of different brands.
• Follow established guidelines and workflows.

Benefits

• Flexible schedules.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed