General Store Manager

Domino's Franchise•Pensacola, FL

About The Position

The General Store Manager leads a Domino’s Pizza franchise store and is responsible for everything that happens during their shift. The role oversees store operations, team members, customer relations, and performance while following company policies and procedures and setting a positive example for the crew. The manager leads the team toward sales and service goals and supports an inclusive, empathetic environment where team members are valued and encouraged to reach their potential. The position includes staffing, scheduling, paperwork submission, food management, inventory and cash control, cost controls, maintaining store image and cleanliness, marketing, and profitability. The manager also performs operational tasks such as greeting customers, taking and processing orders, preparing products to Domino’s specifications, managing supplies, and operating and maintaining store equipment. Delivery-related duties may include navigating to addresses and delivery locations while carrying products.

Requirements

Must be at least 18 years of age.
Must have a valid driver's license.
Must have access to an insured vehicle that can be used for delivery.
Must pass a criminal background check.
Must pass a Motor Vehicle Record Check and meet company-specific standards.
Ability to direct activities, perform repetitive tasks, work alone and with others, and work under stress.
Ability to meet strict quality-control standards and coordinate with coworkers and customers.
Ability to analyze and compile data and make sound, ethical decisions in a timely manner.
Ability to perform basic arithmetic accurately and quickly and make correct monetary change.
Comfort using a computer keyboard, touch screen, and foot-paddle.
Ability to read maps and locate addresses, and to navigate varied terrain including multi-story buildings, private homes, and other delivery sites while carrying products.

Responsibilities

Take responsibility for all activities and results during the shift, including cost controls, inventory control, cash control, and customer relations.
Lead by example, follow all company policies and procedures, and expect the same from crew members.
Lead the team toward sales, service, and performance goals.
Manage staffing, scheduling, paperwork submission, food management, store image standards, store cleanliness, marketing, and profitability.
Greet customers enthusiastically, take orders, and respond to customer concerns positively.
Operate, clean, and maintain store facilities and equipment.
Prepare products according to Domino’s specifications and guidelines.
Take inventory, stock ingredients and supplies, and complete related paperwork.
Receive and process telephone orders promptly to support customer satisfaction and timely delivery.
Coordinate with coworkers and customers, analyze and compile data, and make timely, sound, ethical decisions.
Navigate to addresses within the designated delivery area and carry products to delivery locations when required.