General Manager - Store - Alltown
About The Position
The General Manager leads store operations and team performance, with responsibility for delivering the Global brand promise and a strong Guest experience. The role oversees sales growth, profitability, staffing, training, compliance, food service, merchandising, facility safety, and community engagement. It is a hands-on leadership position focused on creating a welcoming, inclusive workplace and ensuring the store operates efficiently, safely, and successfully. The General Manager develops and coaches management and associate teams, maintains operational and brand standards, manages labor, inventory, and operating costs, and analyzes business performance to meet revenue and profitability goals. The role also oversees food quality and safety, supports local community initiatives, and coordinates maintenance and compliance efforts. ServSafe or another approved Food Safety Certification is required within 90 days of employment or promotion.
Requirements
- At least 5 years of progressive retail, restaurant, or hospitality management experience.
- High school diploma or equivalent.
- Demonstrated success in team leadership, operations management, and financial performance.
- Strong business acumen and ability to interpret data and make strategic decisions.
- Excellent interpersonal and communication skills.
- Ability to foster teamwork, motivate others, and resolve conflict effectively.
- Strong understanding of food safety, merchandising, and Guest service standards.
- Technology proficiency, including POS systems, reporting tools, and standard office software.
- Flexible availability, including nights, weekends, and holidays as needed.
- Ability to lift up to 50 pounds using proper lifting techniques.
- Ability to stand, walk, bend, reach, and traverse all areas of the store throughout a shift.
- Ability to perform occasional desk and computer tasks.
- Ability to work with frequent exposure to cold, heat, wet surfaces, and food allergens.
Nice To Haves
- Multi-department or full-store leadership experience.
Responsibilities
- Lead by example in upholding the Global mission and Four Pillars.
- Inspire, develop, and empower management and associate teams to deliver excellent Guest service and operational performance.
- Recruit, train, and retain team members; provide direction, coaching, feedback, and regular team communication.
- Foster a collaborative, accountable, safe, positive, and inclusive workplace.
- Ensure Guests receive attentive service and the store maintains high service standards and presentation.
- Resolve Guest concerns and use feedback to improve service.
- Represent Global in the community, build relationships, and support local initiatives.
- Oversee store operations and ensure compliance with company policies, brand standards, safety requirements, systems, procedures, and audit standards.
- Manage labor, inventory, and operating costs, analyze sales and expense data, and develop action plans to meet revenue, margin, and profitability goals.
- Oversee food preparation, presentation, freshness, food safety, sanitation, and allergen controls.
- Collaborate with culinary and merchandising teams to improve product mix and store presentation.
- Maintain a safe and secure environment for Guests, associates, and vendors.
- Conduct safety and maintenance inspections, coordinate repairs, and lead safety training and emergency preparedness.
- Obtain ServSafe or another approved Food Safety Certification within 90 days of employment or promotion.
Benefits
- Competitive salary and opportunities for growth.
- Training and job-development support from the Talent Development Team.
- Medical, dental, vision, and life insurance.
- Additional wellness support.
- 401(k) with company match.
- Tuition reimbursement after 6 months of service.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
