General Manager - Store - Alltown

Global Partners LP•Epping, NH

1d•$45,000 - $81,972

About The Position

The General Manager leads store operations, team development, guest experience, and business performance while ensuring the store reflects Global’s brand promise. This hands-on leadership role oversees sales growth, profitability, staffing, training, compliance, food service, merchandising, facility safety, and community engagement. The General Manager builds a hospitality-focused culture, develops effective teams, and ensures efficient, safe, and successful day-to-day operations. The role includes managing financial performance, inventory, labor, and operating costs; reviewing reports and metrics; and implementing plans to achieve revenue, margin, and profitability goals. The General Manager oversees food preparation, presentation, product freshness, food safety, sanitation, and allergen controls, and collaborates with culinary and merchandising teams. ServSafe or another approved food safety certification is required within 90 days of employment or promotion. The position also requires flexible availability, including nights, weekends, and holidays as needed. The position is physically active in a fast-paced retail environment. Duties may involve prolonged standing, frequent walking, bending and reaching, lifting up to 50 pounds, traversing the store, and exposure to cold, heat, wet surfaces, and food allergens. Occasional desk and computer tasks are also required.

Requirements

High school diploma or equivalent.
At least 5 years of progressive retail, restaurant, or hospitality management experience.
Demonstrated success in team leadership, operations management, and financial performance.
Strong business acumen and ability to interpret data and make strategic decisions.
Excellent interpersonal and communication skills.
Ability to foster teamwork, motivate others, and resolve conflict effectively.
Strong understanding of food safety, merchandising, and guest service standards.
Tech-savvy and proficient with POS systems, reporting tools, and standard office software.
Flexible availability, including nights, weekends, and holidays as needed.
Ability to lift up to 50 pounds using proper lifting techniques; frequent standing, walking, bending, and reaching; and ability to traverse all areas of the store.
Ability to work around cold, heat, wet surfaces, and food allergens.

Nice To Haves

Multi-department or full-store leadership experience is preferred.

Responsibilities

Lead by example in upholding the company mission and Four Pillars.
Inspire, develop, and empower management and associate teams to deliver strong guest service and operational performance.
Build a collaborative, accountable, hospitality-focused culture and foster a safe, positive, and inclusive workplace.
Recruit, train, retain, coach, and provide direction and feedback to team members.
Ensure guests receive warm, attentive service and that the store maintains excellent presentation.
Resolve guest concerns and use feedback to improve service and operations.
Represent Global in the community, build local relationships, and support community initiatives.
Oversee store operations and ensure compliance with company policies, brand standards, safety requirements, systems, procedures, and audit standards.
Manage labor, inventory, and operating costs; analyze sales, expenses, and performance metrics to identify improvements.
Develop and execute plans to achieve revenue, margin, and profitability goals.
Oversee food service preparation, presentation, freshness, food safety, sanitation, and allergen control.
Collaborate with culinary and merchandising teams on product mix, innovation, and visual appeal.
Conduct safety and maintenance inspections and coordinate timely repairs.
Lead safety training, emergency preparedness, and compliance initiatives.
Obtain ServSafe or another approved food safety certification within 90 days of employment or promotion.