General Manager - Store - Alltown

Global Partners LP•Pittsfield, MA

5d•$45,000 - $81,972

About The Position

The General Manager leads store operations, develops and inspires the team, and ensures Guest experiences reflect the Global brand promise. The role oversees business performance, including sales growth, profitability, staffing, training, compliance, food service, merchandising, safety, and community engagement. It is a hands-on leadership position focused on delivering hospitality and operational excellence while running the store efficiently, safely, and successfully. The General Manager is responsible for building a collaborative, accountable, and inclusive workplace; delivering outstanding Guest service; managing financial performance; maintaining food safety and store presentation; and ensuring compliance with company policies, brand standards, and applicable safety and environmental guidelines. ServSafe or another approved Food Safety Certification is required within 90 days of employment or promotion.

Requirements

At least 5 years of progressive retail, restaurant, or hospitality management experience.
Demonstrated success in team leadership, operations management, and financial performance.
Strong business acumen and ability to interpret data and make strategic decisions.
Excellent interpersonal and communication skills.
Ability to foster teamwork, motivate others, and resolve conflict effectively.
Strong understanding of food safety, merchandising, and Guest service standards.
Tech-savvy and proficient with POS systems, reporting tools, and standard office software.
Flexible availability, including nights, weekends, and holidays as needed.
High school diploma or equivalent.
Ability to lift up to 50 pounds using proper lifting techniques.
Ability to stand, walk, bend, reach, and traverse all areas of the store throughout the shift.
Ability to perform occasional desk and computer tasks.
Ability to work around cold, heat, wet surfaces, and food allergens.

Nice To Haves

Multi-department or full-store leadership experience is preferred.

Responsibilities

Lead by example to uphold the Global mission and Four Pillars.
Inspire, develop, and empower management and associate teams to deliver strong Guest service and operational performance.
Build a culture of collaboration, accountability, hospitality, and inclusion.
Recruit, train, retain, coach, and provide direction and feedback to team members.
Ensure Guests receive warm, attentive service and that the store maintains strong presentation standards.
Resolve Guest concerns and use feedback to identify improvements.
Represent Global in the community, build local relationships, and support local initiatives.
Oversee store operations and ensure adherence to company policies, brand standards, safety requirements, procedures, and audit standards.
Manage labor, inventory, and operating costs; analyze sales, expense, and performance data; and execute plans to meet revenue, margin, and profitability goals.
Oversee food service preparation, presentation, freshness, food safety, sanitation, and allergen controls.
Collaborate with culinary and merchandising teams to improve product mix, innovation, and visual appeal.
Maintain a safe and secure environment for Guests, associates, and vendors.
Enforce health, sanitation, OSHA, and environmental requirements; conduct safety and maintenance inspections and coordinate repairs.
Lead safety training, emergency preparedness, and compliance initiatives.
Obtain ServSafe or another approved Food Safety Certification within 90 days of employment or promotion.