870-Transportation - 5111-870 General Services Scheduler

Village Management Services•Laguna Woods, CA

6d•Onsite

About The Position

Under general supervision, this role coordinates and schedules driver assignments for fixed bus routes, evening shifts, lift-bus operations for physically and visually impaired individuals, lunch relief, and tours. The position involves monitoring and assisting with two-way radio and telephone communications, contributing to a safe and efficient transportation system, and acting as a liaison between the public and department staff. Responsibilities include updating and maintaining data for the bus system, performing required paperwork, and assisting other General Services division supervisors and managers. The role requires regular contact with other divisions, departments, residents, vendors, and the public.

Requirements

Graduation from high school
Two years’ experience in transporting, communicating with passengers, and co-workers or equivalent combination of education and experience
Knowledge of the occupational hazards and safety precautions of the job.
Knowledge of computer and applicable software programs.
Knowledge of the geography of the community.
Ability to read, understand, interpret and explain rules and regulations.
Ability to read, understand and follow oral and written directions.
Ability to relate to the needs and concerns of residents.
Ability to maintain effective working relationship with other employees, the public and to deal with public relations problems courteously and tactfully.
Possession of a valid California Driver’s License
Possession of a Commercial B License with passenger endorsement
Medical Certificate Examination (DL 51) is required every year to drive at VM
Enrollment in the DMV Pull Notice Program
Enrollment in the Random Testing Program for Controlled Substances and Alcohol
Ability to pass the Functional Capacity Test showing ability to safely handle and secure passengers using mobility devices upon hire and on an annual basis
Frequently required to talk, hear, and use hands to finger, grasp, feel, reach, carry and lift up to 10 lbs.
Regularly required to sit for long periods of time (up to 4 hours) and use repetitive motion to operate a keyboard for long periods (up to 2 hours).
Occasionally required to carry, kneel, pull, push, stoop, and lift and carry up to 50 lbs.
When driving the bus: frequently required to talk, hear, and use hands to finger, grasp, feel, reach, and sit for long periods of time (up to 50 minutes) while driving.
Occasionally twisting, bending, standing, stooping, and kneeling.
Normal hearing is required to hear emergency vehicles, passengers riding the bus, and ability to hear the two-way radio over the engine and traffic noise.
Physical dexterity and strength is required to assist passengers using mobility devices to board and secure such devices with tie downs.
Requires the driver to push a wheelchair-bound passenger (weighing up to approximately 300 pounds) up a moderate incline and then kneel or squat to secure the wheelchair restraints, and rise with little or no assistance.
Moderate grip strength is required to secure and release the restraints.
Trains, reasons, reads, solves problems, uses verbal and written communication skills, and has customer contact.

Responsibilities

Coordinates and schedules driver assignments for fixed bus routes, evening shift, lift-bus, lunch reliefs, and tours.
Monitors arrival and departure times of drivers/buses and assigns special requests.
Communicates with the public, transportation staff, clubhouse staff, and the Security Gate Clearance System.
Completes necessary forms for daily operation and notifies mechanic staff of mechanical problems with buses.
Monitors schedules and informs supervisor of problems with routes and/or schedules.
Monitors two-way radio base station to communicate with drivers and contacts security in case of emergencies, accidents, or incidents.
Maintains records and updates for current information surrounding route schedules, driver left-right turn guide, and Friday night church pick-up list.
Performs varied clerical duties, including data entry.
Conducts research, processes paperwork, schedules, and coordinates work in the field and at GRF facilities for other General Services divisions.
Enters purchase requisitions, performs data entry, record keeping, filing, and scanning.
Serves as back-up bus driver as needed, driving safely to designated stops.
Screens passengers to ensure only residents use the service.
Gives directions to passengers and assists passengers using mobility devices to board and secure devices.
Reports accidents immediately to dispatcher, requesting police or ambulance service as needed.
Completes company accident reports.
Reports any maintenance problems encountered while driving the bus.
Utilizes all available gauges and instrumentation and knowledge of bus components and function to communicate problems accurately.
Works effectively with co-workers, customers, and others by sharing ideas constructively and positively.
Listens to and objectively considers ideas and suggestions from others.
Keeps commitments and keeps others informed of work progress, timetables, and issues.
Addresses problems and issues constructively to find mutually acceptable and practical business solutions.
Addresses others by name, title, or other respectful identifier.
Respects the diversity of the workforce in actions, words, and deeds.
Understands and communicates transportation and company policies, the Vehicle Code Laws and Regulations, safe driving practices, and working methods and procedures governing drivers.
Able to prepare in writing or verbally any special project proposals for changes and improvement of the transportation system as directed or needed.