General Services Coordinator (Opus Select)
About The Position
The General Services Coordinator oversees all maintenance operations for Opus Select, a 170-unit senior living apartment community for residents aged 62 and older. This working manager supervises maintenance staff, coordinates vendors and contractors, manages preventive maintenance programs, and responds to resident service requests. The role ensures the property is safe, well-maintained, compliant with applicable regulations, and comfortable for residents, while modeling and reinforcing the organization’s values of respect, passion, and professionalism. The position oversees daily maintenance, repairs, building systems, apartment turnovers, inspections, and property appearance. It manages team schedules and work orders, supports resident communications and services, and participates in resident meetings. The coordinator also oversees safety and regulatory compliance, emergency preparedness, operating budgets, inventory, vendor relationships, and capital improvement purchases. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., with an on-call rotation, after-hours emergencies, and some weekends.
Requirements
- High school diploma or GED.
- At least 5 years of multifamily property maintenance experience.
- At least 2 years of supervisory or management experience.
- Strong knowledge of HVAC, plumbing, electrical, carpentry, and general building maintenance.
- Ability to read and interpret technical manuals, blueprints, and maintenance reports.
- Valid driver’s license and reliable transportation.
- Leadership and team management skills.
- Excellent customer service and communication skills.
- Strong organizational and problem-solving abilities.
Nice To Haves
- Certified Apartment Maintenance Technician (CAMT) designation.
- Experience working in a senior living community.
- Knowledge of Virginia building codes and safety regulations.
Responsibilities
- Oversee daily maintenance, repair, and operation of residential units, common areas, grounds, and building systems.
- Ensure HVAC, plumbing, electrical, mechanical, fire/life safety, and other building systems operate safely and efficiently.
- Develop and manage preventive maintenance programs and conduct routine property inspections to identify maintenance needs and safety concerns.
- Coordinate apartment turnovers and ensure vacant units are prepared for occupancy.
- Maintain the community’s overall appearance, cleanliness, and curb appeal.
- Track maintenance activities, KPIs, and departmental records.
- Manage building improvement projects, keeping work on schedule and communicating proactively with residents and leadership.
- Participate in resident meetings, including Town Halls and the Resident Advisory Council, and provide operational updates.
- Supervise, schedule, train, coach, and evaluate maintenance team members.
- Assign, prioritize, and monitor work orders for timely, high-quality completion.
- Foster a customer service-focused culture centered on professionalism, teamwork, and accountability.
- Provide hands-on maintenance support during staffing shortages, vacations, or emergencies.
- Oversee work order prioritization, parts inventory, and resident communication by maintenance staff.
- Respond promptly and professionally to resident maintenance requests; communicate repair timelines, service expectations, and project updates.
- Resolve maintenance-related concerns and escalate issues as appropriate to ensure resident satisfaction.
- Ensure compliance with OSHA, Fair Housing, local building codes, company policies, and other applicable regulations.
- Conduct routine safety inspections and promptly address identified hazards.
- Oversee fire alarm, sprinkler, emergency lighting, and other life-safety systems.
- Maintain documentation required for inspections, audits, and regulatory compliance.
- Support emergency preparedness and participate in after-hours emergency response as needed.
- Develop and manage the maintenance operating budget and monitor expenses.
- Identify cost-saving opportunities while maintaining quality standards.
- Manage inventory of maintenance supplies, tools, and equipment.
- Obtain competitive bids, oversee contractors, and ensure vendor compliance with licensing, insurance, safety, and contractual requirements.
- Manage capital improvement purchases within approved budgets and maintain supporting documentation.
- Process departmental invoices through the Concur system and explain budget variances.
- Maintain dependable attendance and consistent property coverage; ensure timely work order and preventive maintenance completion, resident satisfaction, safe and attractive facilities, and minimized building-system downtime.
- Perform other duties as assigned.
Benefits
- Medical insurance available day one.
- Dental insurance available day one.
- Vision insurance available day one.
- Life insurance.
- Short- and long-term disability insurance.
- Retirement plan with employer match.
- Paid time off (PTO).
- Six paid holidays and two floating holidays.
- Tuition assistance and scholarships for the employee and their family.
- Employee Assistance Program (EAP).
- Legal and identity theft protection plans.
- Team member discounts.
- Career growth and leadership development opportunities.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
