General Service Technician
About The Position
Big O General Service Technicians perform service and installation activities associated with store products and services accurately and in a timely manner. The role includes vehicle maintenance and tire services, merchandise handling, facility upkeep, customer service and sales, and safe operation of customer vehicles. Technicians complete required training, keep supervisors informed of maintenance or other issues, and assist with training new employees as needed. Employees are expected to follow company and position-specific policies and procedures and may be assigned other duties. The position requires working outdoors in varied weather conditions, handling hazardous materials, following Personal Protection Equipment (PPE) regulations, and moving or retrieving products and supplies weighing up to 75 pounds. Availability to work holidays, weekends, and outside regular business hours may be needed.
Requirements
- Be at least 17 years old with parental consent, or older.
- Ability to learn new concepts and use technical materials.
- Ability to consistently operate a computer and other office productivity machinery.
- Ability to safely operate vehicles with automatic and manual transmissions.
- Ability to exchange accurate information with customers.
- Ability and willingness to work with hazardous materials.
- Ability to consistently work in outdoor weather conditions.
- Ability and willingness to comply with Personal Protection Equipment (PPE) regulations.
- Valid driver’s license.
- Vision, hearing, speech, and ability to detect odors.
- Ability to move and position oneself to retrieve products and supplies from shelves, under counters, or inventory stacks weighing up to 75 pounds.
- Availability to work holidays, weekends, and after regular business hours as needed.
- Ability to speak, read, write, and understand English to communicate accurately and effectively with customers, coworkers, and supervisors.
- Ability to meet company requirements, including successful pre-employment screenings.
- Legal authorization to work in the United States.
- For Missouri-based stores, ability to obtain a current Motor Vehicle Inspection license within six months of eligibility.
Nice To Haves
- High school diploma or GED equivalent.
- Strong verbal communication skills.
- Ability to work independently and in a team environment.
- Ability to work at a fast pace.
- Sales abilities.
Responsibilities
- Drain oil, change oil filters, lubricate vehicles, install, rotate and balance tires, properly torque wheels, check and fill fluids, and check and replace filters and lights.
- Unload tires, merchandise, and supplies from transport trucks and warehouse deliveries.
- Inspect disposed tires for adjustment and properly store or dispose of tires.
- Clean facilities, tools, and equipment, and stock shelves.
- Greet and thank customers courteously and provide fast, friendly customer service.
- Promote sales by explaining the benefits of services and products to customers.
- Perform sales duties according to company policy and procedure, including proper pricing, promotions, suggestive selling, vendor check-in, and stocking merchandise.
- Maintain the internal and external appearance of the store to comply with Big O Tires standards.
- Safely operate customer vehicles with automatic and manual transmissions, moving them to and from service areas as needed.
- Complete daily Today’s Class Technician and other required training on time.
- Keep the supervisor informed of maintenance problems and other issues needing attention.
- Assist with training new employees as needed.
Benefits
- Competitive wages.
- Paid time off.
- Paid company holidays.
- Eligible employees may share in company success through profit sharing and/or performance incentives.
- Medical, dental, and vision benefits.
- Employee assistance program.
- Company-paid life insurance.
- Short- and long-term disability.
- 401(k) plan with a company match and pre-tax and Roth options.
- On-the-job training and opportunities for internal advancement and professional development.
- Educational expense assistance for employees pursuing education aligned with their employment within the company.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
