General Service Technician

Big O Tires•Saint Robert, MO

About The Position

Big O General Service Technicians perform service and installation activities associated with store products and services accurately and in a timely manner. The role includes vehicle maintenance and tire services, customer service and sales, store upkeep, and safe operation of customer vehicles. Employees are expected to follow company and position-specific policies and procedures and may perform other duties as assigned.

Requirements

Be at least 17 years old, with parental consent where applicable.
Ability to learn new concepts and use technical materials.
Ability to consistently operate a computer and other office productivity machinery.
Ability to safely operate vehicles with automatic and manual transmissions.
Ability to exchange accurate information with customers.
Ability and willingness to work with hazardous materials.
Ability to consistently work in outdoor weather conditions.
Ability and willingness to comply with Personal Protection Equipment (PPE) regulations.
Valid driver’s license.
Vision, hearing, speech, and the ability to detect odors.
Ability to move and position oneself to retrieve products and supplies from shelves, under counters, or inventory stacks weighing up to 75 pounds.
Availability to work holidays, weekends, and after regular business hours as needed.
Ability to speak, read, write, and understand English to communicate accurately and effectively with customers, coworkers, and supervisors.
Ability to meet company requirements, including successful pre-employment screenings.
Legal authorization to work in the United States.
For Missouri-based stores, ability to obtain a current Motor Vehicle Inspection license within six months of eligibility.

Nice To Haves

High school diploma or GED equivalent.
Strong verbal communication skills.
Ability to work both independently and in a team environment.
Ability to work at a fast pace.
Sales abilities.

Responsibilities

Drain oil and change oil filters; lubricate vehicles; install, rotate, and balance tires; properly torque wheels; check and fill fluids; and check and replace filters and lights.
Unload tires, merchandise, and supplies from transport trucks and warehouse deliveries.
Inspect disposed tires for adjustment and properly store or dispose of tires.
Clean facilities, tools, and equipment, and stock shelves.
Greet and thank customers courteously and provide fast, friendly service.
Promote sales by explaining the benefits of services and products to customers.
Complete sales duties according to company policy and procedure, including proper pricing, implementing promotions, suggestive selling, vendor check-in, and stocking merchandise.
Maintain the internal and external appearance of the store to comply with Big O Tires standards.
Safely operate customer vehicles with automatic and manual transmissions, moving them to and away from service areas as needed.
Complete daily Today’s Class Technician training and other required training on time.
Keep the supervisor informed of maintenance problems or other issues requiring attention.
Assist with training new employees as needed.
Know and follow company and position-specific policies and procedures.