General Service Technician

Team Car Care•Crestwood, IL

1d•Onsite

About The Position

The General Service Technician is an entry-level role responsible for professionally servicing guests’ vehicles and delivering quality work and a positive guest experience. Team members receive training and certification in the services offered. The position also involves maintaining a clean service center, communicating with guests and teammates, and following vehicle-care, safety, and company policies. The role requires physical manual work and availability for a flexible schedule, including weekends and some holidays.

Requirements

At least 3 months of customer-facing experience, such as retail, food service, or hospitality.
Must be at least 18 years old and legally authorized to work in the United States without company sponsorship, now or in the future.
Ability to read and interpret safety rules, operating instructions, and procedure manuals.
Effective communication skills for interacting with guests and teammates.
Strong work ethic, positive attitude, self-motivation, dependability, and ability to work as part of a team.
Responsibility, attention to detail, and ability to follow procedures, identify problems, and make sound decisions.
Ability to stand for extended periods on hard surfaces, lift up to 50 pounds, and perform manual tasks including bending and squatting.
Willingness to work in varying temperatures, loud environments, and around exhaust fumes.
Availability to work a flexible schedule, including weekends and some holidays.
Commitment to following safety protocols and company policies.

Nice To Haves

Previous experience is preferred but not required.

Responsibilities

Promote teamwork to deliver timely and accurate guest care during operating hours.
Provide excellent guest service, including clear communication and feedback about guest vehicles.
Keep the service center clean and presentable.
Provide guidance and mentoring to junior and mid-level automotive technicians.
Check oil levels and communicate them to teammates.
Ensure tires are properly inflated.
Inspect and refill fluid levels as needed.
Complete vehicle inspections.
Install new oil drain plugs and oil filters.
Clean and lubricate fittings as needed.
Document all work performed on repair orders.
Immediately report safety issues to management.
Follow company policies for vehicle care and operation.
Perform other duties as assigned.