General Service Technician

Leeds West Group•Arvada, CO

9d•Onsite

About The Position

The General Service Technician performs routine vehicle maintenance and repair, assists with comprehensive inspections, diagnoses automotive problems, and verifies completed work. The role uses diagnostic equipment, technical manuals, computerized systems, and shop tools to deliver accurate, safe, and efficient service that meets manufacturer specifications and industry standards. The technician communicates service recommendations and estimates professionally to customers and shares inspection records and service needs with sales and management staff. The position works collaboratively with other technicians and managers, supports customer satisfaction and business goals, and helps maintain a safe, clean, and organized workplace. The role also requires staying current on automotive technology and safety developments and supporting an inclusive, cohesive team environment. This is a full-time, onsite position requiring at least 32 hours per week. Hours and days vary by location and business needs; the role regularly requires long hours and frequent weekend work. Business operations are Monday through Saturday and Sunday at various locations. Travel between local stores may be up to 25%, with overnight travel under 5% unless assigned otherwise.

Requirements

Minimum age of eighteen years.
Active and unrestricted driver’s license.
Legally authorized to work in the United States while employed by Leeds West Groups.
Successful completion of a Motor Vehicle Records check and ability to maintain a clean driving record.
Strong sense of integrity.
Excellent active listening, verbal and written communication, interpersonal, diplomacy, and customer service skills.
Knowledge of the automotive industry and strong technical knowledge of automotive systems, diagnostics, and repair procedures.
Excellent organizational skills and attention to detail.
Excellent analytical, decision-making, and problem-solving skills.
Proficiency with computers and software systems.
Proficiency with diagnostic tools and equipment, including scan tools, multimeters, computerized diagnostic software, and Digital Vehicle Inspections (DVI).
Clear understanding of the proper use of shop equipment, tools, and fluids.
Ability to adapt to changing automotive technologies, methods, and best practices.
Proficiency in inventory and expense management.
Ability to thrive in a fast-paced sales environment, give and receive constructive feedback, manage priorities, multitask, and complete objectives with minimal supervision.
Ability to meet consistent attendance expectations.
Ability to meet the physical demands of the position, including frequent movement and repetitive motions, lifting and carrying heavy parts and equipment weighing up to 50 pounds or more, and working long hours in a fast-paced environment.
Ability to perform with adequate vision, hearing, speaking ability, hand-eye coordination, and manual dexterity.

Nice To Haves

High school diploma or equivalent.
A minimum of one year of related experience.

Responsibilities

Perform routine maintenance services, including oil changes, tire rotations, fluid flushes, and filter replacements.
Assist with and conduct comprehensive vehicle inspections to identify mechanical, electrical, maintenance, and safety concerns.
Complete repairs and maintenance tasks efficiently and accurately.
Use diagnostic equipment, technical manuals, and computerized systems to diagnose and troubleshoot automotive problems.
Ensure repair and maintenance work meets manufacturer specifications and industry quality and safety standards.
Perform quality control checks and test-drive vehicles to verify repairs and identify remaining issues.
Immediately raise accidents, service issues beyond the scheduled work, and safety concerns to the Store Manager or Service Manager.
Conduct test drives in accordance with company policy, procedures, safety practices, and traffic laws.
Prepare and maintain thorough, consistent, and accurate inspection records, and communicate service recommendations and needs to sales and management staff.
Explain repair recommendations, provide estimates, and address customer questions and concerns professionally.
Deliver quality automotive services and maintain a professional, courteous demeanor to support customer satisfaction.
Collaborate with senior Automotive Technicians, management, and team members to coordinate workflow and service delivery.
Follow and promote workplace safety practices, OSHA requirements, and company safety policies.
Maintain a clean, organized, and safe work environment.
Stay current on automotive industry trends, technology advancements, and regulatory changes affecting repair and safety.
Support the Store Manager in fostering an inclusive and cohesive team environment, developing employees, and meeting business goals.
Perform other duties as assigned.