General Service Technician

MFA Oil Company•Springfield, MO

About The Position

Big O General Service Technicians perform service and installation activities associated with store products and services accurately and promptly. The role combines basic vehicle maintenance and tire services with customer service, sales, store upkeep, and merchandise handling. Technicians are expected to follow company and position-specific policies and procedures, complete required training, keep supervisors informed about issues, and assist with training new employees as needed. Other duties may be assigned. MFA Petroleum Company is an Equal Opportunity/Drug-Free Employer. MFA Petroleum operates Big O Tires franchises in Missouri, Arkansas, and Kansas.

Requirements

Be at least 17 years of age; parental consent is required for applicants under 18.
Ability to learn new concepts and use technical materials.
Ability to consistently operate a computer and other office productivity machinery.
Ability to safely operate vehicles with automatic and manual transmissions.
Ability to exchange accurate information with customers.
Ability and willingness to work with hazardous materials.
Ability to consistently work in outdoor weather conditions.
Ability and willingness to comply with Personal Protection Equipment (PPE) regulations.
Valid driver’s license.
Vision, hearing, speech, and ability to detect odors.
Ability to move and position oneself to retrieve products and supplies from shelves, under counters, or inventory stacks weighing up to 75 pounds.
Availability to work holidays, weekends, and after regular business hours as needed.
Ability to speak, read, write, and understand English to communicate accurately and effectively with customers, coworkers, and supervisors.
Ability to meet company requirements, including successful pre-employment screenings.
Legal authorization to work in the United States.
For Missouri-based stores, ability to obtain a Current Motor Vehicle Inspection license within six months of eligibility.

Nice To Haves

High school diploma or GED equivalent.
Strong verbal communication skills.
Ability to work both independently and in a team environment.
Ability to work at a fast pace.
Sales abilities.

Responsibilities

Drain oil and change oil filters; lubricate vehicles; install, rotate, and balance tires; properly torque wheels; check and fill fluids; and check and replace filters and lights.
Unload tires, merchandise, and supplies from transport trucks and warehouse deliveries.
Inspect disposed tires for adjustment and properly store or dispose of tires.
Clean facilities, tools, and equipment, and stock shelves.
Greet and thank customers courteously and provide fast, friendly service.
Promote sales by explaining the benefits of services and products to customers.
Perform sales duties according to company policies and procedures, including proper pricing, implementing promotions, suggestive selling, vendor check-in, and stocking merchandise.
Maintain the internal and external appearance of the store to comply with Big O Tires standards.
Safely operate customer vehicles with automatic and manual transmissions, moving them to and away from service areas as needed.
Complete daily Today’s Class Technician training and other required training on time.
Keep the supervisor informed of maintenance problems and other issues requiring attention.
Assist with the proper training of new employees as needed.
Follow company and position-specific policies and procedures; perform other duties as assigned.

Benefits

Competitive wages.
Paid time off.
Paid company holidays.
Opportunity for eligible employees to share in company success through profit sharing and/or performance incentives.
Medical, dental, and vision benefits.
Employee assistance program.
Company-paid life insurance.
Short- and long-term disability coverage.
401(k) plan with company match and pre-tax and Roth options.
Educational expense assistance for employees pursuing education aligned with their employment within the company.
On-the-job training and opportunities for internal advancement and professional development. Benefits described apply to regular full-time positions.