General Sales Manager

Ourisman Mazda•Laurel, MD

11d

About The Position

Ourisman Automotive Group is seeking an experienced, results-driven General Sales Manager to lead its sales team. The role oversees all aspects of the sales department, develops effective sales strategies, and ensures the team meets or exceeds sales goals while providing outstanding customer service. The position also works to improve customer engagement, sales performance, and department profitability.

Requirements

Proven experience as a Sales Manager or General Sales Manager in the automotive industry, with a successful record of meeting or exceeding sales targets.
Strong leadership and team management skills, including the ability to motivate a diverse team.
In-depth knowledge of automotive sales processes, customer relationship management, and market dynamics.
Excellent verbal and written communication skills, including the ability to present information and negotiate deals effectively.
Strong analytical and problem-solving skills, including the ability to interpret sales data and make strategic decisions.
Commitment to excellent customer service and high customer satisfaction.

Responsibilities

Lead, manage, and motivate the sales team to achieve and exceed sales targets and objectives.
Develop and implement sales strategies and marketing plans to drive sales and enhance customer engagement.
Oversee the sales process, ensure a superior customer experience, address customer inquiries, and resolve issues promptly and professionally.
Recruit, train, and develop sales staff, providing coaching and performance feedback.
Collaborate with the inventory team to maintain a vehicle selection that meets customer demand and market trends.
Monitor and analyze sales performance metrics and financial data to ensure department profitability and identify opportunities for improvement.
Build and maintain relationships with customers, vendors, and financial institutions.
Stay informed about industry trends, competitor activities, and customer preferences, and adapt strategies accordingly.