General Sales Manager

Lithia & Driveway•Waterford, MI

4d•Onsite

About The Position

Dealership: L0434 Suburban Ford of Waterford Suburban Ford of Waterford Drive Your Career Forward with Lithia & Driveway At Lithia & Driveway, we're powered by people and driven to deliver results. As one of the largest automotive retailers in North America, we're focused on growing leaders who want to make an impact—both in their store and across the company. We are looking for a General Sales Manager to lead, develop, and inspire our sales team at Suburban Ford of Waterford. This role is a key driver of performance, culture, and customer experience. Why Join Our Team? So why should you grow your career with Lithia & Driveway? We don't just offer jobs—we offer career paths. Our culture is rooted in values like earning customers for life, improving constantly, and taking ownership of results. At Lithia & Driveway, you'll find: Real opportunities for advancement across a national network Leadership development and training through our internal learning programs A high-performance culture that recognizes and rewards results The ability to influence store success and shape your team

Requirements

5+ years of automotive sales leadership experience, with at least 2+ years as a Sr. Sales Manager or GSM in a franchise dealership
Proven track record of meeting/exceeding sales targets and profitability goals
Strong knowledge of OEM processes, inventory management, and dealership financials
Experience with dealership management systems (e.g., CDK, Reynolds & Reynolds) and CRM tools
Solid understanding of F&I processes and compliance regulations in the U.S.
Experience with digital retailing and omnichannel sales strategies
OEM certification or leadership training programs, Ford being preferred
Acceptable driving record and a valid driver's license in your state of residence.
High School graduate or equivalent, 18 years or older required.

Responsibilities

Ensure vehicles sales goals are attained by holding Sales Manager and Sales Representatives accountable to Lithia sales process and customer experience.
Manage daily activity of Sales Managers and sales staff using the daily work plan in LSMS to ensure sales volume and productivity goals are met.
Ensure Sales Managers are engaging directly with the customer. When there isn't enough Sales Management coverage, GSM engages directly with customer.
Walk lot everyday with sales team to ensure knowledge of vehicle pricing and excellent condition of inventory, advertising, banners and area grounds.
Train Sales Managers and sales staff daily using meeting-in-a-box, role-play, storyboards, product demonstrations and product quizzes to ensure all are well versed in the sales process and manufacturer product knowledge.
Develop effective sales staff by communicating expected performance standards, monitoring performance, identifying development needs, coaching and mentoring.
Ensure all customers greeted promptly in a professionally and friendly manner.
Address and resolve escalated customer concerns promptly and professionally.
Assist Sales Representatives with customers when needed in order to ensure sale of vehicle.
Remain aware of all customers on lot and ensure their customer buying experience is progressing as expected.
Prepare and communicate work schedules for all sales related staff.
Complete all month-end procedures accurately and on time.
Participate in store meetings including, but not limited to, Sales Receivables, Save-a-Deal and Store Manager meetings.
Track ad sourcing by communicating with customers to identify what brought them to the store.