General Merchandise Team Leader

Target • Durham, NC

1d • Onsite

About The Position

The General Merchandise Team Leader leads General Merchandise operations to support a consistent, guest-first shopping experience. The role oversees replenishment, pricing and signing, merchandise displays, sales-floor and backroom maintenance, and inbound, outbound, and fulfillment responsibilities. The leader plans and assigns workload in alignment with business priorities set by their direct leader, supports sales goals and process efficiency, and develops hourly team members through training, coaching, feedback, and accountability. The position may also involve guest-service support, safety and compliance responsibilities, physical security practices, and occasional store-level leadership-on-duty responsibilities. The role is full-time, though weekly hours are not guaranteed to be 40 and may fluctuate with business needs.

Requirements

• High school diploma or equivalent.
• At least 18 years of age.
• Ability to lead others and hold them accountable.
• Ability to communicate using multiple-frequency devices and operate handheld scanners and other technology equipment as directed.
• Ability to work independently and as part of a team.
• Ability to manage workload and prioritize tasks independently.
• Ability to remain focused and composed in a fast-paced environment and complete multiple tasks within established timeframes.
• Welcoming and helpful attitude toward guests and team members.
• Effective communication skills.
• Ability to access all areas of the building to respond to guest or team member issues.
• Ability to interpret instructions, reports, and information.
• Ability to accurately handle cash register operations as needed.
• Ability to climb up and down ladders.
• Ability to scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds without additional assistance.
• Flexible work schedule, including nights, weekends, and holidays, and reliable, prompt attendance.
• Ability to work in and be exposed to varying temperatures, humidity, and other elements while performing certain duties, including Drive-Up and carryout.
• Ability to remain mobile for the duration of a scheduled shift; shift length may vary.

Nice To Haves

• Previous retail experience is preferred but not required.

Responsibilities

• Deliver guest experience commitments and help ensure team members understand, train for, and consistently meet those commitments.
• Observe team member performance, provide feedback, recognize effective guest service, and hold team members accountable.
• Review guest, financial, and team outcome metrics to identify opportunities, improve execution, celebrate wins, and deliver results.
• Lead daily and weekly workload execution, with guidance from direct leaders, to support department and store sales goals and guest engagement.
• Oversee receiving, merchandising, signing, setting and updating displays, sampling, restocking, backroom organization, and price changes for General Merchandise areas.
• Educate team members on operational procedures and how they affect inventory management, profitability, and product availability.
• Assess reports for process or fulfillment gaps and help develop plans for the direct leader to review and approve.
• Assign daily tasks according to planned workload and guest traffic, aligned with business priorities set by the direct leader.
• Help establish clear team goals and expectations and hold team members accountable, with guidance from the direct leader.
• When applicable, lead pick, pack, and ship fulfillment work accurately and review fulfillment reporting for gaps.
• Keep products in stock, available, accurately priced, and signed while prioritizing the guest experience; collaborate with other teams and leaders to keep the store guest ready.
• Share relevant product and trend information and Target communications with team members.
• Evaluate candidates for open roles as directed, support onboarding and learning best practices, coach team members, address skill gaps, and develop talent for future leadership roles.
• Support guest services, including backup cashiering and digital fulfillment, while maintaining compliance with applicable adult beverage laws.
• Promote inclusivity, ethical conduct, compliance with Target policies and role-specific guidelines, and a safe workplace; report and correct hazards.
• Model safe behaviors, hold the team accountable to safety expectations, assist with incident response, and report or investigate injuries promptly and accurately.
• Model physical security processes and support merchandise protection strategies, including ordering, storage, and application as directed.
• When applicable as a key carrier, follow safe and secure training and processes.
• Occasionally assume store-level leader-on-duty responsibilities during assigned shifts and address store emergency and compliance needs.
• Perform other duties based on business needs.

Benefits

• Eligible team members and dependents may receive comprehensive benefits and programs, which may include medical, vision, dental, and life insurance.
• 401(k).
• Employee discount.
• Short-term disability.
• Long-term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.
• Other competitive benefits may be available in financial, education, and well-being categories.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED