General Merchandise Team Leader

Target • Homewood, AL

5d

About The Position

The General Merchandise Team Leader leads General Merchandise operations and team members to deliver a consistent, guest-first experience. The role blends operational work with leadership responsibilities, including replenishment, pricing and signing, setting and maintaining the sales floor and backroom, and supporting inbound, outbound, and fulfillment activities. The leader plans and assigns workload in alignment with business priorities and sales goals, develops team members, and helps improve processes, accuracy, and efficiency. This is a full-time role, although weekly hours are not guaranteed to be 40 and may fluctuate based on business needs.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years old.
• Ability to lead and hold others accountable.
• Ability to communicate using multiple-frequency devices and operate handheld scanners and other technology equipment as directed.
• Ability to work independently and as part of a team.
• Ability to manage workload and prioritize tasks independently.
• Ability to remain focused and composed in a fast-paced environment and complete multiple tasks within established timeframes.
• Welcoming and helpful attitude toward guests and team members.
• Effective communication skills.
• Ability to access all areas of the building to respond to guest or team member issues.
• Ability to interpret instructions, reports, and information.
• Ability to accurately handle cash register operations as needed.
• Ability to climb up and down ladders.
• Ability to scan, handle, and move merchandise safely and efficiently, including frequently lifting or moving merchandise weighing up to 44 pounds without assistance.
• Flexible schedule availability, including nights, weekends, holidays, closing shifts, and peak shopping times; reliable and prompt attendance.
• Ability to work in and be exposed to varying temperatures, humidity, and other elements during certain duties, including Drive-Up and carryout.
• Ability to remain mobile for the duration of a scheduled shift, which may vary in length.

Nice To Haves

• Previous retail experience is preferred but not required.

Responsibilities

• Deliver guest experience commitments and ensure team members understand, train for, and consistently provide the expected experience and operations.
• Observe team members, provide feedback, recognize strong performance, and hold the team accountable.
• Review guest, financial, and team outcome metrics to identify opportunities, improve execution, celebrate wins, and drive results.
• Lead daily and weekly GM workload, including receiving products, merchandising, signing, setting and updating displays, sampling, restocking, organizing backrooms, and price changes.
• Educate team members on operational procedures and how they affect inventory management, profitability, and product availability.
• Review GM process reporting, identify gaps, and assist in developing corrective plans for the direct leader to review.
• Assign daily tasks based on planned workload and guest traffic while aligning with business priorities.
• Help establish goals and expectations and hold team members accountable, with guidance from the direct leader.
• When applicable, lead pick, pack, and ship fulfillment work accurately and assess fulfillment reporting for gaps.
• Ensure product is in stock, available, accurately priced, and signed on the sales floor while prioritizing guest experience.
• Collaborate with store teams and leaders, including the closing team, to set priorities and keep the store guest-ready.
• Share relevant trends, product information, and Target communications with team members.
• Evaluate candidates for open positions as directed and develop a guest-centric team.
• Model onboarding and learning best practices; coach and develop team members to close skill gaps and identify future leaders.
• Support guest services, including backup cashiering and digital fulfillment, while maintaining compliance with applicable adult beverage laws.
• Promote inclusivity and demonstrate ethical conduct, follow policies and safety procedures, and help maintain a safe and compliant workplace.
• Model and reinforce safe behaviors, identify and correct hazards, assist with incident response, and report or investigate injuries accurately and promptly.
• Model physical security processes and support merchandise protection strategies, including ordering, storage, and application as directed.
• When applicable as a key carrier, follow safe and secure training and processes.
• Occasionally assume store-level Leader on Duty responsibilities during assigned shifts and address store emergency and compliance needs.
• Perform other duties based on business needs.

Benefits

• Eligible team members and dependents may receive comprehensive health benefits and programs, which may include medical, vision, dental, and life insurance.
• 401(k).
• Employee discount.
• Short-term disability.
• Long-term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.
• Financial, education, and well-being benefits and programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED