General Merchandise Team Leader

Target • Aurora, OH

3d

About The Position

The General Merchandise Team Leader oversees General Merchandise operations, process, and efficiency to support a consistent, guest-first shopping experience. The role leads hourly team members and coordinates workload across replenishment, pricing and signing, merchandising, sales-floor and backroom upkeep, and inbound, outbound, and fulfillment activities. With guidance from a direct leader, the Team Leader plans and assigns work, supports department and store sales goals, improves processes, develops team members, and helps ensure merchandise is available, accurately priced, and easy to shop.

The role also supports guest services and fulfillment, maintains a safe and compliant workplace, and models Target’s policies, safety practices, and inclusive culture. Team Leaders may occasionally assume store-level Leader on Duty responsibilities during assigned shifts. The position is full-time, but does not guarantee 40 hours per week; hours may fluctuate according to business needs. The work schedule is variable and may include nights, weekends, holidays, closing shifts, and peak shopping periods. The role involves remaining mobile during a shift, working in varying temperatures and other elements for some duties, climbing ladders, and frequently handling or moving merchandise weighing up to 44 pounds without assistance.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years old.
• Ability to lead others and hold them accountable.
• Ability to communicate using multiple-frequency devices and operate handheld scanners and other technology equipment as directed.
• Ability to work independently and as part of a team.
• Ability to manage workload and prioritize tasks independently.
• Ability to stay focused and composed in a fast-paced environment and complete multiple tasks within established timeframes.
• Welcoming and helpful attitude toward guests and team members.
• Effective communication skills.
• Ability to access all areas of the building to respond to guest or team member issues.
• Ability to interpret instructions, reports, and information.
• Ability to accurately handle cash register operations as needed.
• Ability to climb up and down ladders.
• Ability to scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving up to 44 pounds without additional assistance.
• Flexible schedule availability, including nights, weekends, holidays, closing shifts, and peak shopping times; reliable and prompt attendance.
• Ability to work in and be exposed to varying temperatures, humidity, and other elements while performing certain duties.
• Ability to remain mobile for the duration of a scheduled shift; shift length may vary.

Nice To Haves

• Previous retail experience is preferred, but not required.

Responsibilities

• Deliver guest experience commitments and ensure team members are trained to provide a consistent, guest-first experience.
• Observe team members, provide feedback, recognize strong performance, and hold the team accountable for guest experience and operational expectations.
• Review guest, financial, and team outcome metrics to identify opportunities, take action, align the team on execution, and drive results.
• Lead daily and weekly General Merchandise workload, including receiving products, merchandising, signing, setting and updating displays, sampling, restocking, organizing backrooms, and price changes.
• Educate team members on operational procedures and how they affect inventory, profitability, product availability, and accuracy.
• Assess reporting to identify process gaps and help develop plans for review by the direct leader.
• Assign daily tasks based on planned workload and guest traffic while aligning with business priorities set by the direct leader.
• Help establish goals and expectations and hold team members accountable, with guidance from the direct leader.
• When applicable, lead pick, pack, and ship fulfillment work accurately and assess fulfillment reporting for gaps.
• Ensure merchandise is in stock, available, accurately priced, and signed while prioritizing the guest experience.
• Collaborate with other teams and leaders, including the closing team, to set priorities and ensure the store is guest ready.
• Communicate relevant Target trends, products, and information to team members using available tools and team connection moments.
• Evaluate candidates as directed, develop a guest-centric team, support onboarding and learning, coach team members, and help close skill gaps.
• Identify potential future leaders and use development opportunities to build a talent pool.
• Support guest services, including backup cashiering and digital fulfillment, while maintaining compliance with applicable adult beverage laws.
• Demonstrate inclusivity, ethical conduct, and compliance with Target policies, safety procedures, and role-specific guidelines.
• Model and lead safe behaviors, identify and correct hazards, assist with incident response, and report or investigate injuries timely and accurately.
• Model physical security processes and support merchandise protection strategies, including ordering, storage, and application as directed.
• If applicable as a key carrier, follow safe and secure training and processes.
• Occasionally assume store-level Leader on Duty responsibilities and address store emergency and compliance needs.
• Perform other duties based on business needs.

Benefits

• Eligible team members and their dependents may receive comprehensive health benefits and programs, which may include medical, vision, dental, and life insurance.
• 401(k).
• Employee discount.
• Short-term disability.
• Long-term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.
• Financial, education, and well-being benefits may also be available to eligible team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED