General Merchandise Team Leader

Target • Erie, PA

6d • $20 - $34 • Onsite

About The Position

The General Merchandise Team Leader leads General Merchandise operations and hourly team members to deliver a consistent, guest-first experience while ensuring products are available, accurately priced, signed, and easy to shop. The role blends workload planning and execution across replenishment, merchandising, pricing, signing, sales-floor and backroom upkeep, and—in applicable areas—fulfillment. The leader uses business and team metrics to identify opportunities, improve processes, and support department and store sales goals, with direction from a direct leader.

The position includes coaching, training, evaluating, and developing team members; assigning work according to business priorities and guest traffic; supporting hiring and talent development; and collaborating with store teams and leaders. The Team Leader also promotes inclusive, ethical, and safe work practices, supports compliance and physical security, and may occasionally assume store-level Leader on Duty responsibilities. Work schedules are variable and may include nights, weekends, holidays, closing shifts, and other peak shopping times. This is a full-time role, but weekly hours are not guaranteed to be 40 and may fluctuate based on business needs. The work is active and physically demanding, may involve changing environmental conditions, and requires mobility throughout a scheduled shift.

Requirements

• High school diploma or equivalent.
• Must be 18 years of age or older.
• Ability to lead others and hold them accountable.
• Ability to communicate using multiple-frequency devices and operate handheld scanners and other technology equipment as directed.
• Ability to work independently and as part of a team.
• Ability to manage workload and prioritize tasks independently.
• Ability to remain focused and composed in a fast-paced environment and complete multiple tasks within established timeframes.
• Welcoming and helpful attitude toward guests and team members.
• Effective communication skills.
• Ability to access all areas of the building to respond to guest or team member issues.
• Ability to interpret instructions, reports, and information.
• Ability to accurately handle cash register operations as needed.
• Ability to climb up and down ladders.
• Ability to scan, handle, and move merchandise safely and efficiently, including frequently lifting or moving up to 44 pounds without additional assistance.
• Flexible availability for nights, weekends, holidays, closing shifts, and other peak shopping times; reliable and prompt attendance.
• Ability to work in and be exposed to varying temperatures, humidity, and other elements while performing certain duties, including Drive-Up and carryout.
• Ability to remain mobile for the duration of a scheduled shift; shift length may vary.

Nice To Haves

• Previous retail experience is preferred, but not required.

Responsibilities

• Deliver guest experience commitments and promote a guest-first culture on the team.
• Ensure team members understand, are trained in, and consistently deliver guest experience commitments and operational expectations.
• Observe team performance, provide feedback, recognize positive guest experiences, and hold team members accountable.
• Review guest, financial, and team outcome metrics; identify opportunities; take action; align the team on behaviors and execution; and celebrate results.
• Lead daily and weekly workload execution, with direction from the direct leader, to support sales goals and guest engagement.
• Oversee or support receiving, merchandising, signing, setting and updating sales-floor displays, sampling, restocking, backroom organization, and price changes in General Merchandise areas.
• Educate team members on operational procedures and how product setup, accuracy, stock levels, and sales-floor conditions affect inventory, profitability, and product availability.
• Assess reports to identify General Merchandise process gaps and help develop corrective plans for the direct leader to review and approve.
• Assign daily tasks based on planned workload and guest traffic, aligning work with weekly and monthly business priorities.
• Help establish clear goals and expectations and hold team members accountable, with guidance from the direct leader.
• Where applicable, lead accurate pick, pack, and ship fulfillment work; review fulfillment reporting to identify gaps and help develop plans.
• Ensure products are in stock, available, accurately priced, and signed; collaborate with other teams and leaders, including the closing team, to keep the store guest-ready.
• Stay informed about relevant trends and products and share Target communications with team members during team connection moments.
• Evaluate candidates as directed, support onboarding and learning best practices, and close skill gaps through development, coaching, and team interactions.
• Identify potential future leaders and develop a talent pool within the department.
• Support guest services, including backup cashiering and digital fulfillment, while maintaining compliance with applicable adult beverage laws.
• Demonstrate inclusivity, respect diverse perspectives, and help create equitable experiences.
• Follow Target policies, safety procedures, and role-specific guidelines; report and correct hazards; and hold the team accountable for compliant practices.
• Model and lead a safety culture, recognize safe behavior, correct hazards, support incident response, and report and investigate injuries timely and accurately.
• Model physical security processes and support merchandise protection strategies, including ordering, storage, and application as directed by best practices.
• If applicable as a key carrier, follow safe and secure training and processes.
• Occasionally assume store-level Leader on Duty responsibilities during assigned shifts based on store needs.
• Address store emergency and compliance needs.
• Perform other duties based on business needs.

Benefits

• Eligible team members and dependents may receive comprehensive health benefits and programs, which may include medical, vision, dental, and life insurance.
• 401(k).
• Employee discount.
• Short-term disability.
• Long-term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.
• Financial, education, and well-being benefits are referenced on Target’s benefits website.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED