General Merchandise Department Manager

Hy-Vee, Inc.•Macomb, IL

7d•$17 - $21

About The Position

The General Merchandise Department Manager sets department standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and profitability, and coordinates delivery of quality products at competitive retail prices. The role is accountable to the District Store Director, Store Manager, and Assistant Managers of Health Wellness Home, Store Operations, and Perishables. GM Department Employees report to this position. The manager leads department employees and operations, including recruiting, hiring, training, supervising, disciplining, and evaluating staff. Responsibilities include setting goals with the Store Director, scheduling and planning work, managing inventory and replenishment, pricing, merchandising, sales analysis, promotions, bookkeeping, and customer issue resolution. The role also supports customers and store operations, maintains product freshness and equipment, and follows company policies and department guidelines.

Requirements

Must be at least 18 years old.
High school diploma.
One to three years of similar or related work experience.
Ability to solve practical problems involving a variety of variables with limited standardization and interpret instructions.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to file, post, and mail materials; copy data between records; interview to obtain basic information; and guide people and provide basic direction.
Ability to perform medium physical work, exerting up to 50 pounds occasionally, 20 pounds frequently, and 10 pounds constantly to move objects.
Visual ability to see from less than 20 inches to more than 20 feet, with or without correction, including depth perception, color vision, and field of vision.
Ability to climb, balance, stoop, kneel, reach, stand, walk, pull, lift, grasp, feel, talk, hear, and perform repetitive motions.
Ability to work in an environment with daily exposure to dirt, noise, and equipment movement hazards; occasional exposure to electrical shock; and a fast-paced work environment.
Successful completion of a pre-employment drug screen is required for employment.

Responsibilities

Set and maintain department standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and profitability.
Promote a friendly, helpful atmosphere and provide prompt, courteous, and efficient customer service.
Assist customers with locating and reaching products, handling heavy items, and communicating suggestions or requests.
Answer customer telephone calls promptly and provide helpful service.
Recruit, hire, train, supervise, discipline, and evaluate department employees.
Determine department goals with the Store Director, establish weekly work schedules, and create daily work plans.
Inspect signage and displays, assess merchandise quality and quantity, and order replenishment products.
Communicate with employees about sales and ideas.
Handle and resolve customer issues.
Set retail prices and ensure products are priced correctly and competitively.
Extend and post invoices and oversee department bookkeeping procedures.
Analyze weekly and monthly sales and trends, compare results to actuals, prepare advertising projections, and write ads.
Conduct department inventory and plan displays, promotions, and pre-orders.
Maintain proper temperatures and storage procedures to preserve freshness and control shrink.
Troubleshoot equipment and ensure maintenance is performed.
Follow department and company requirements for personal hygiene, dress, and other policies.
Report to work as scheduled and work the expected number of hours.
Attend meetings and seminars and participate in continuing education.
Fill displays and work in the sales area.
Unload trucks, check in delivered merchandise, and place products in appropriate storage areas.
Perform departmental duties, assist in other store areas as needed, and complete other job-related duties and special projects.
Instruct, assign, review, and plan the work of others; maintain standards, allocate personnel, and coordinate activities.