General Merchandise Department Manager

Hy-Vee • Macomb, IL

6d

About The Position

The General Merchandise Department Manager sets department standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and profitability. The manager coordinates the delivery of quality products at competitive prices, oversees department operations and employees, and works to provide customers with a helpful and friendly shopping experience. The role is accountable to the District Store Director, Store Manager, and Assistant Managers for Health Wellness Home, Store Operations, and Perishables, and supervises General Merchandise Department employees.

The position includes recruiting, hiring, training, supervising, disciplining, and evaluating employees; setting department goals and work plans; managing product ordering, pricing, merchandising, inventory, sales analysis, promotions, and bookkeeping; and maintaining product freshness, storage standards, equipment, and company guidelines. The manager also assists customers, handles customer issues, supports other store areas when needed, and may unload and stock delivered merchandise.

This is a fast-paced role with daily exposure to dirt, noise, and equipment movement hazards, and occasional exposure to electrical shock. The position requires medium physical work, including exerting up to 50 pounds occasionally, 20 pounds frequently, and 10 pounds constantly. The anticipated hourly starting wage is $17.00 to $21.25 depending on experience. Applicants must be at least 18, and employment is contingent on successful completion of a pre-employment drug screen.

Requirements

• Must be at least 18 years old.
• High school diploma.
• One to three years of similar or related work experience.
• Ability to solve practical problems involving a variety of variables with limited standardization and to interpret instructions.
• Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
• Ability to file, post, and mail materials; copy data between records; interview to obtain basic information; and guide people by providing basic direction.
• Ability to perform medium physical work: exert up to 50 pounds occasionally, 20 pounds frequently, and 10 pounds constantly to move objects.
• Visual ability to see from less than 20 inches to more than 20 feet, with or without correction, including depth perception, color vision, and field of vision.
• Ability to climb, balance, stoop, kneel, reach, stand, walk, pull, lift, grasp, feel, talk, hear, and perform repetitive motions.
• Successful completion of a pre-employment drug screen is required for employment.

Responsibilities

• Set and maintain department standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and profitability.
• Provide prompt, courteous, and helpful customer service, including assisting customers with products and requests and answering telephone calls.
• Recruit, hire, train, supervise, discipline, and evaluate department employees.
• Determine department goals with the store director, create weekly work schedules, and establish daily work plans.
• Inspect signage and displays, order merchandise for replenishment, and communicate with employees about sales and ideas.
• Handle and resolve customer issues.
• Set retail prices and ensure merchandise is priced correctly and competitively.
• Extend and post invoices and oversee department bookkeeping procedures.
• Analyze weekly and monthly sales and trends, prepare advertising projections, and write advertisements.
• Conduct department inventory and plan displays, promotions, and pre-orders.
• Maintain appropriate product temperatures and storage procedures to protect freshness and control shrink.
• Understand and troubleshoot equipment and ensure maintenance is performed.
• Follow department and company policies, store guidelines, hygiene standards, and dress requirements.
• Report to work as scheduled and work the expected number of hours.
• Attend meetings and seminars and participate in continuing education.
• Fill displays and work in the sales area; unload trucks, check in deliveries, and place products in appropriate storage areas.
• Perform departmental duties, assist in other store areas as needed, and complete other job-related duties and special projects.
• Instruct, assign, review, and plan the work of others; maintain standards, allocate personnel, and coordinate activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED