General Merchandise Department Manager

Hy-Vee, Inc.•Eagan, MN

18d•$21 - $26

About The Position

The General Merchandise Department Manager sets department standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and profitability. The manager coordinates delivery of quality products at competitive retail prices and oversees the department’s employees, merchandise, pricing, sales, inventory, displays, and bookkeeping. The role also provides customer service and supports store operations as needed. The manager reports to the District Store Director, Store Manager, and Assistant Managers of Health Wellness Home, Store Operations, and Perishables. GM Department Employees report to this position. The role requires a high school diploma and one to three years of similar or related work experience. The anticipated hourly starting wage is $21.00 to $26.25, depending on experience. Employment is contingent on successfully completing a pre-employment drug screen.

Requirements

High school diploma.
One to three years of similar or related work experience.
Ability to solve practical problems involving varied conditions with limited standardization and interpret instructions.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to file, post, and mail materials; copy data between records; interview to obtain basic information; and guide people by providing basic direction.
Ability to perform medium physical work, exerting up to 50 pounds of force occasionally, 20 pounds frequently, and 10 pounds constantly to move objects.
Visual ability from less than 20 inches to more than 20 feet, with or without correction, including depth perception, color vision, and field of vision.
Ability to climb, balance, stoop, kneel, reach, stand, walk, pull, lift, grasp, feel, talk, hear, and perform repetitive motions.
Daily contact with suppliers/vendors and the general public.
Access to confidential information, including pricing.
Successful completion of a pre-employment drug screen is required.

Responsibilities

Set standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and department profitability.
Provide prompt, friendly, efficient customer service and encourage employees to greet and assist customers.
Recruit, hire, train, supervise, discipline, and evaluate department employees.
Determine department goals with the store director, prepare weekly schedules, and establish daily work plans.
Inspect merchandise signage and displays, order replenishment product, and communicate with employees about sales and ideas.
Handle and resolve customer issues.
Calculate retail pricing and ensure prices are correct and competitive.
Extend and post invoices and oversee department bookkeeping procedures.
Analyze weekly and monthly sales and trends, compare results to actuals, prepare advertising projections, and write ads.
Conduct department inventory and plan displays, promotions, and pre-orders.
Maintain proper product temperatures and storage procedures to ensure freshness and control shrink.
Troubleshoot equipment and ensure maintenance is performed.
Maintain department and company standards for personal hygiene and dress, and follow company policies and store guidelines.
Report to work as scheduled and work the expected number of hours.
Attend meetings and seminars and participate in continuing education.
Fill displays and work in the sales area; unload trucks, check in merchandise, and place products in appropriate storage areas.
Perform departmental duties, assist in other store areas as needed, and complete other job-related duties and special projects.
Instruct, assign, review, and plan the work of others; maintain standards, allocate personnel, and coordinate activities.
Purchase products for the department.