General Manager - Sales & Retail | Buffalo Area
About The Position
The General Manager – Sales & Retail takes ownership of the showroom’s overall performance, leading the sales team and store leadership to achieve business goals. This hands-on leadership role is focused on driving sales, interpreting business metrics, and turning insights into action in a fast-paced, performance-driven environment. The General Manager drives showroom sales goals and key performance indicators, reviews sales and productivity metrics, and develops action plans to improve results. The role includes coaching on the sales floor, recruiting and developing team members and future leaders, establishing expectations and accountability, overseeing daily showroom operations, and building a strong customer experience that supports business success.
Requirements
- Retail leadership experience.
- Demonstrated success leading sales teams and achieving measurable performance targets.
- Experience managing KPIs, analyzing business results, and developing action plans to improve performance.
- Proven ability to coach, develop, and hold team members accountable.
- Strong communication skills and ability to influence at all levels.
- Ability to balance big-picture business goals with hands-on, day-to-day leadership.
- Strong organizational skills and comfort using Microsoft Office and modern business tools.
- High School Diploma or equivalent.
Nice To Haves
- General Manager or Store Manager experience is strongly preferred.
Responsibilities
- Own showroom sales goals and key performance indicators, keeping the team focused on targets, productivity, and maximizing sales opportunities.
- Review sales performance, conversion, individual productivity, and other business metrics; identify trends and opportunities and implement action plans.
- Coach the sales team in real time, provide consistent feedback, and reinforce effective sales behaviors.
- Recruit, hire, develop, and retain talented team members; build leadership capacity and prepare future leaders.
- Set clear expectations and performance standards, follow through on commitments, and foster accountability.
- Oversee daily showroom operations and ensure company standards, processes, and initiatives are consistently executed.
- Develop a team that delivers exceptional customer service, strong selling behaviors, and lasting customer relationships.
Benefits
- Health, dental, and vision benefits.
- Paid time off.
- 401(k) with company match.
- Discounts on home furnishings.
- Growth and promotion-from-within opportunities.
- Support, resources, and leadership partnership.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
