General Manager II - Store 9573 - Tarpon Springs, FL
About The Position
The General Manager is a professional-level sales and management position that supports both sides of the business. The role inspires and develops the team, helps Customers succeed, and grows the business with integrity. It requires understanding store systems, automotive systems, and parts, along with the ability to identify, troubleshoot, and provide project assistance for DIY Customers. The General Manager develops and maintains Professional Customer relationships and program growth, achieves financial metrics, and maintains service and appearance standards. The position is exempt and requires a minimum of 50–55 hours per week, excluding meal breaks. The average schedule is 5–6 days per week, with 11-hour shifts, rotating nights and weekends, and an hour for lunch. Additional hours may be required based on staffing, store conditions, sales targets, and other business demands. The schedule is based on the needs of the business. The position is eligible for sales commission based on individual or store performance.
Requirements
- 2–3 years of experience managing a team of 10–20 Team Members in a fast-paced, highly dynamic retail environment.
- Successful experience managing profitability, with proven financial and business acumen.
- High school diploma or GED.
- Valid driver's license.
- Ability to communicate effectively in spoken and written English and build strong relationships with Customers, peers, and upper management.
- Ability to use Microsoft Word and Excel effectively.
- Ability to calculate discounts, percentages, sales increases, and gross profit percentages.
- Ability to review and analyze business reports, including profit and loss statements.
- Ability to hold others accountable, inspect work quality, and provide inspiring feedback.
- Ability to work a variety of days, evenings, and weekends as needed.
- Ability to perform the physical demands of the job, including frequently lifting or moving up to 50 pounds and occasionally up to 100 pounds.
- Ability to become ASE P2 certified or an ASE-ready equivalent.
Nice To Haves
- Working knowledge of automotive systems.
- Bachelor’s degree in business or a related area.
- ASE certification.
- Spanish language skills.
- Microsoft PowerPoint skills.
Responsibilities
- Achieve overall store sales goals and service objectives.
- Manage and grow Professional Customer relationships and sales, including building Customer action plans and holding the team accountable for executing them.
- Select, hire, develop, manage performance, coach, schedule, and engage store Team Members.
- Ensure execution of inventory and operational standards.
- Coach Team Members to meet Customer expectations for DIY and Professional Customers.
- Perform manager-on-duty responsibilities, including team touch bases and coaching, floor and phone management, task assignment and completion, safety, and opening and closing duties.
- Lead change management.
- Embrace diversity and foster a respectful environment for Customers and Team Members.
- Provide DIY services, including battery installation and testing, and wiper installation.
- Assist the District or Region with other functions upon request.
Benefits
- Sales commission based on individual or store performance.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
