General Manager(05329) - 111 Railroad Ave
About The Position
The General Manager is responsible for everything that happens during a shift, including cost, inventory, and cash controls, customer relations, staffing, paperwork, food management, scheduling, store standards and cleanliness, marketing, and profitability. The manager is expected to set an example, follow all policies and procedures, and ensure the crew does the same. The position requires judgment, math skills, multitasking, and the ability to direct activities, work independently and with others, handle stress, meet quality standards, and make decisions. The role also includes general store-team duties such as operating equipment, stocking ingredients and supplies, preparing products, taking and processing orders, completing inventory paperwork, and cleaning equipment and the facility. Job orientation and training are provided. Team members may also deliver products by car, deliver flyers and door hangers, and navigate delivery locations and adverse terrain. A valid driver’s license with a safe driving record and access to an insured vehicle are required for delivery duties. Work takes place in a restaurant with changing temperatures, food odors, cornmeal dust, cramped areas, hot surfaces and tools, sharp edges, and moving mechanical parts. The work involves standing, walking, occasional sitting for paperwork, lifting and carrying supplies, pushing or pulling trays, climbing stairs or ladders, bending, squatting, reaching, and frequent hand use. Delivery duties involve driving, walking, carrying products, and sometimes climbing multiple flights of stairs. Training is provided on the job.
Requirements
- Ability to exercise judgment, perform basic math, and multitask.
- Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
- Ability to comprehend and give correct written instructions and communicate verbally with customers and coworkers in person and over the phone.
- Ability to add, subtract, multiply, and divide accurately and quickly, and make correct monetary change.
- Verbal, writing, and telephone skills to take and process orders.
- Motor coordination and eye-hand coordination to make precise movements quickly and accurately; ability to use a computer keyboard or touch screen to enter orders.
- For delivery duties: valid driver's license with a safe driving record meeting company standards and access to an insured vehicle usable for delivery.
- For delivery duties: navigational skills to read a map and locate addresses, and ability to navigate adverse terrain, including multistory buildings and private homes.
- Ability to meet the physical demands described, including standing, walking, lifting, carrying, pushing, pulling, climbing, bending, reaching, and frequent hand use.
Responsibilities
- Oversee all activities during the shift, including cost, inventory, and cash controls and customer relations.
- Set an example by following company policies and procedures and expecting the same of the crew.
- Handle staffing and paperwork.
- Manage food, work to a schedule, and maintain store image and standards.
- Provide great customer service and maintain attendance and punctuality.
- Maintain store cleanliness and contribute to marketing and profitability.
- Operate equipment, stock ingredients and supplies, prepare products, receive and process telephone orders, take inventory, complete paperwork, and clean equipment and the facility.
- When assigned delivery duties, deliver products by car to customers and deliver flyers and door hangers.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
