Assistant Manager (5977)-505 W Railroad Ave

Domino's Franchise•Independence, LA

About The Position

The Assistant Manager supports the General Manager in implementing operational standards and company policies, leading and developing team members, and driving customer satisfaction and operational performance. The role includes hiring and onboarding, reviewing sales and labor metrics, managing cash and inventory, maintaining the facility and equipment, addressing employee concerns, and handling scheduling and administrative duties. The position requires flexibility to take on other operational duties as needed and may include delivering products to customers.

Requirements

At least 2 years of customer service, retail, hospitality, or operational management experience is preferred.
Experience in team leadership, supervision, or people management.
Strong analytical skills and ability to interpret sales and labor data.
Excellent communication and interpersonal skills.
Problem-solving skills and sound decision-making judgment.
Proficiency in cash management and basic financial operations.
Time-management and multitasking skills in a fast-paced environment.
Ability to work independently with minimal supervision while remaining accountable.
Customer-service orientation and commitment to delivering exceptional experiences.
Organizational skills and attention to detail.
Adaptability and resilience when priorities and challenges change.
Ability to motivate and develop team members.
Conflict-resolution skills and ability to handle difficult conversations.
Familiarity with scheduling software, point-of-sale systems, and basic computer applications.
Willingness to work flexible hours, including evenings and weekends, as operational needs arise.
Ability to work collaboratively in an inclusive environment that values diverse perspectives.
High school diploma or equivalent required.
For delivery duties: valid driver's license with a safe driving record meeting company standards, and access to an insured vehicle that can be used for delivery.

Nice To Haves

Associate's degree or higher.
At least 2 years of customer service, retail, hospitality, or operational management experience.

Responsibilities

Support the General Manager in implementing and maintaining operational standards and company policies.
Supervise, motivate, and develop team members and foster an inclusive, supportive workplace.
Interview and hire candidates and lead onboarding programs.
Analyze sales performance, labor costs, and operational metrics to identify improvement opportunities and support goal achievement.
Manage cash handling, daily deposits, and financial documentation.
Conduct inventory counts and manage supplies.
Maintain facility cleanliness and equipment functionality in accordance with company standards and safety regulations.
Resolve conflicts and address employee concerns with empathy, fairness, and clear communication.
Develop and implement strategies to improve customer satisfaction and service quality.
Perform administrative duties, including scheduling, reporting, and documentation.
Perform other operational duties as required to support team needs.
Monitor performance metrics and provide constructive feedback during performance reviews.
Deliver products and promotional materials to customers when required.