Customer Service Rep (5977)-505 W Railroad Ave

Domino's Franchise•Independence, LA

19h

About The Position

The Customer Service Representative delivers professional, welcoming service across customer interactions and helps build lasting customer relationships. The role involves answering inquiries, processing orders and payments, providing relevant product and service information, and addressing customer concerns. The representative maintains accurate interaction records, keeps an organized workspace, collaborates with team members, and shares opportunities to improve customer satisfaction. Comprehensive onboarding and training will be provided.

Requirements

Excellent verbal and written communication skills, including the ability to communicate clearly and professionally.
Strong interpersonal skills and empathy for customer needs.
Active listening skills and the ability to understand customer concerns.
Problem-solving ability, critical thinking, and practical solution development.
Patience and emotional resilience when handling challenging situations.
Time-management and organizational skills to manage multiple tasks.
Basic computer proficiency and ability to learn new systems and software.
Reliability, punctuality, and dependable attendance.
Positive attitude and a collaborative approach to supporting the team.
Ability to remain composed and professional under pressure.
Successful completion of a background check.

Nice To Haves

High school diploma or equivalent (preferred).
Previous customer service or customer-facing experience in retail, hospitality, or a corporate environment.
Experience with cash handling or point-of-sale systems.
Familiarity with customer relationship management (CRM) tools or similar platforms.
Experience in a high-volume, fast-paced setting.

Responsibilities

Greet customers warmly and professionally.
Answer incoming calls and inquiries, helping resolve customer concerns with patience and empathy.
Process customer orders, payments, and other transactions accurately.
Provide product and service information tailored to customer needs, including personalized recommendations when appropriate.
Handle complaints and concerns professionally and collaborate to find effective solutions.
Maintain accurate records of customer interactions and transactions using company systems and tools.
Manage multiple tasks and prioritize requests to ensure timely responses in a fast-paced environment.
Keep the workspace organized and maintain a professional appearance.
Collaborate with team members to support customer service goals and a positive team culture.
Identify opportunities to improve customer satisfaction and share feedback with management.