General Manager-203100

ESA Management•Tampa, FL

About The Position

The General Manager is responsible for the overall success of the hotel, including guest satisfaction, customer experience, associate satisfaction, financial goals, and the property's reputation. The role leads property associates and helps ensure the hotel is an exceptional workplace while upholding company and brand standards. The General Manager oversees guest-ready rooms and property cleanliness, brand standards, staffing and training, team performance, purchasing and inventory, room availability, labor and cash management, lead generation, deposits, and competitive surveillance. The role also monitors guest feedback and social media, responds to concerns, and performs duties across hotel operations as needed. The General Manager directly manages an Assistant General Manager / Team Leader and partners with the District Manager on associate performance.

Requirements

At least three years of related hospitality management or related-field experience.
Customer experience required.
Valid driver's license and successful completion of a motor vehicle check.
Ability to read, write, and speak English and comprehend basic instructions.
Ability to write effective, grammatically correct short correspondence and memos.
Ability to present information in one-on-one and small-group situations.
Ability to communicate professionally with guests, associates, supervisors, and others to support property operations.
Ability to occasionally push, pull, lift, and/or move up to 25 pounds.
Frequently travel within the local community; infrequent travel between cities, which may require air travel.

Nice To Haves

Two-year degree highly preferred.
Basic computer and software knowledge, including e-mail, word processing, and spreadsheet software.
Ability to organize multiple projects, prioritize multiple tasks, and meet deadlines.
Ability to manage and direct staff in daily job tasks.
Conversational or proficient Spanish; conversational Spanish is described as beneficial.

Responsibilities

Promote commitment to providing guests with the best possible experience and resolve guest issues in line with company goals.
Ensure rooms are Guest Ready, uphold cleanliness standards, maintain public areas and grounds, complete the Green Shield program on schedule, and meet or exceed brand standards.
Complete daily room and Guest Ready room inspections.
Manage ESA brand standards and processes and pursue continuous improvement.
Follow proper recruiting, interviewing, screening, reference-checking, and hiring procedures.
Onboard and train new associates, including compliance with Best Day Ever and Extended Stay University training courses.
Promote a positive work environment through teamwork, leading by example, and recognizing associates.
Partner with the District Manager to improve associate performance through coaching, counseling, and consistent and fair enforcement of company policies.
Conduct daily team meetings to communicate company updates and address hotel needs affecting performance.
Provide team members with the tools and supplies needed to do their jobs.
Maintain appropriate PAR levels through Daily Visual Management, prepare for order cycles, and ensure timely receipt of purchase orders.
Keep purchases within budget and use approved vendors.
Manage rooms efficiently to keep guest rooms in service.
Control labor expenses by approving Daily Punches promptly and using the Productivity report to monitor and adjust staffing to company labor standards.
Manage cash, including collecting in-house guest balances and ensuring Corporate Lodging procedures are followed for timely payment collection.
Meet quality lead-generation quotas by ensuring GSRs collect company names at check-in, mining in-house leads, maintaining in-house accounts, conducting competitive surveillance, and monitoring the market for new supply and business opportunities.
Uphold and enforce ESA standards and policy compliance at the hotel.
Ensure bank deposits are completed according to company policy.
Complete competitive surveillance, including Sales Drive Bys.
Review in-house rates.
Adhere to federal, state, and local employment-related laws and regulations.
Perform duties in all aspects of hotel operations as needed.
Directly manage an Assistant General Manager / Team Leader.
Review and monitor guest experience and social media websites, respond to postings in a timely and appropriate manner, and address issues.

Benefits

Weekly pay
Competitive wages
Great working environment
Employee recognition programs
Medical insurance
Dental insurance
Vision insurance
Health care and dependent care flexible spending accounts
Employer-paid basic life and AD&D insurance
Employer-paid long-term disability
Optional employee-paid voluntary benefits, including short-term disability buy-up, long-term disability, supplemental life insurance, and dependent life insurance
401(k) savings plan
Paid time off
Employee Assistance Program (EAP)
Employee Perks Program offering discounts to major companies