General Manager-203100

Extended Stay America • Orlando, FL

11d

About The Position

The General Manager is responsible for the overall success of the hotel, including guest satisfaction, customer experience, associate satisfaction, financial goals, the property's reputation, and compliance with company brand standards. The role provides leadership to property associates and helps ensure the hotel is viewed as an exceptional workplace.

The General Manager oversees daily hotel operations and guest issue resolution; room readiness, cleanliness, inspections, and public areas; recruiting, onboarding, training, and associate performance; supplies, purchasing, labor, cash, and deposits; lead generation and market awareness; and compliance with company policies and brand standards. The position also directly manages an Assistant General Manager or Team Leader and performs duties across hotel operations as needed.

Requirements

• At least three years of related hospitality management or related-field experience.
• Customer experience.
• Valid driver's license and successful completion of a motor vehicle check.
• Read, write, and speak English and comprehend basic instructions.
• Write effective, grammatically correct short correspondence and memos.
• Present information in one-on-one and small-group situations to customers, clients, and associates.
• Communicate professionally with guests, associates, supervisors, and others as required for effective property operations.

Nice To Haves

• A two-year degree is highly preferred.
• Basic computer and software knowledge, including email, word processing, and spreadsheet software.
• Ability to organize multiple projects, manage and prioritize multiple tasks, and meet deadlines.
• Ability to manage and direct staff in daily job tasks.
• Conversational or proficient Spanish; conversational Spanish is also identified as beneficial.

Responsibilities

• Demonstrate and promote commitment to providing guests with the best possible experience, and resolve guest issues in accordance with company goals and objectives.
• Ensure rooms are Guest Ready, uphold cleanliness standards, maintain public areas and grounds, complete the Green Shield program on schedule, and meet or exceed brand standards.
• Complete daily room and Guest Ready room inspections.
• Manage ESA brand standards and processes while pursuing continuous improvement.
• Ensure recruiting, interviewing, screening, reference checking, and hiring procedures are followed.
• Onboard and train new associates, including compliance with Best Day Ever and Extended Stay University training courses.
• Promote a positive work environment through teamwork, leading by example, and associate recognition.
• Partner with the District Manager to improve associate performance through coaching, counseling, and consistent and fair enforcement of company policies.
• Conduct daily team meetings to communicate company updates and hotel needs.
• Provide team members with the tools and supplies needed to perform their jobs.
• Maintain appropriate PAR levels through Daily Visual Management; prepare for order cycles, receive purchase orders on time, and ensure purchases are within budget and from approved vendors.
• Manage room availability to keep all guest rooms in service.
• Control labor expenses by approving Daily Punches on time and using productivity reports to align staffing with company labor standards.
• Manage cash, collect in-house guest balances, and ensure Corporate Lodging procedures support timely payment collection.
• Meet lead-generation quotas through guest company-name collection, in-house lead mining and account maintenance, competitive surveillance, and market awareness.
• Uphold and enforce ESA standards and policy compliance at the hotel.
• Ensure bank deposits are completed according to company policy.
• Conduct competitive surveillance, including sales drive-bys.
• Review in-house rates.
• Adhere to federal, state, and local employment laws and regulations.
• Perform duties in all aspects of hotel operations as needed.
• Directly manage an Assistant General Manager or Team Leader.
• Review and monitor guest experience and social media websites, respond to postings in a timely and appropriate manner, and address issues.

Benefits

• Weekly pay
• Competitive wages
• Great working environment
• Employee recognition programs
• Medical insurance
• Dental insurance
• Vision insurance
• Health Care and Dependent Care Flexible Spending Accounts
• Employer-paid basic life and AD&D insurance
• Employer-paid long-term disability
• Optional employee-paid short-term disability
• Optional employee-paid buy-up long-term disability
• Optional employee-paid supplemental life insurance
• Optional employee-paid dependent life insurance
• 401(k) savings plan
• Paid time off
• Employee Assistance Program (EAP)
• Employee Perks Program offering discounts to major companies

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed