General Manager-203100

Extended Stay America • Columbia, MO

2h

About The Position

The General Manager is responsible for the hotel’s overall success, guest satisfaction, customer experience, associate satisfaction, financial goals, and reputation while maintaining company brand standards. The role provides leadership to hotel associates and supports an exceptional workplace. The General Manager oversees guest issue resolution, room readiness and inspections, brand standards, hiring and onboarding, team performance, purchasing and inventory, labor and cash management, lead generation, policy compliance, deposits, and competitive surveillance. The role also directly manages an Assistant General Manager / Team Leader and performs duties across hotel operations as needed.

Requirements

• At least three years of related hospitality management or related-field experience.
• Customer experience required.
• Valid driver's license and successful completion of a motor vehicle check.
• Ability to read, write, and speak English and comprehend basic instructions.
• Ability to write effective, grammatically correct short correspondence and memos.
• Ability to present information in one-on-one and small-group situations to customers, clients, and associates.
• Ability to communicate professionally with guests, associates, supervisors, and others to support optimal property operations.

Nice To Haves

• A two-year degree is highly preferred.
• Basic computer and software knowledge, including ability to use email, word-processing, and spreadsheet software.
• Ability to organize multiple projects, manage and prioritize tasks, and meet deadlines.
• Ability to manage and direct staff in daily job tasks.
• Conversational or proficient Spanish; conversational Spanish is also described as beneficial.

Responsibilities

• Promote a strong commitment to providing guests with the best possible experience and resolve guest issues consistently with company goals and objectives.
• Ensure rooms are guest-ready, maintain cleanliness of rooms and public areas and grounds, complete the Green Shield program on schedule, and meet or exceed brand standards.
• Complete daily room and Guest Ready room inspections.
• Manage ESA brand standards and processes and pursue continuous improvement.
• Ensure recruiting, interviewing, screening, reference checking, and hiring procedures are followed.
• Onboard and train new associates, including compliance with Best Day Ever and Extended Stay University training courses.
• Promote a positive work environment through teamwork, leading by example, and associate recognition.
• Partner with the District Manager to support associate performance through coaching, counseling, and consistent and fair enforcement of company policies.
• Conduct daily team meetings to communicate company updates and hotel needs.
• Provide team members with the tools and supplies necessary to perform their jobs.
• Maintain appropriate PAR levels through Daily Visual Management, prepare for order cycles, ensure timely receipt of purchase orders, and keep purchases within budget and with approved vendors.
• Manage room availability to keep all guest rooms in service.
• Control labor expenses by approving daily punches promptly and using Productivity reports to monitor and adjust staffing in line with company labor standards.
• Manage cash, collect in-house guest balances, and ensure Corporate Lodging procedures support timely payment collection.
• Achieve quality lead-generation quotas by ensuring guest company names are collected at check-in, mining in-house leads, maintaining in-house accounts, conducting competitive surveillance, and monitoring market conditions and business opportunities.
• Uphold and enforce ESA standards and policies at the hotel.
• Ensure bank deposits are completed according to company policy.
• Complete competitive surveillance, including Sales Drive Bys.
• Review in-house rates.
• Comply with federal, state, and local employment-related laws and regulations.
• Perform duties across all aspects of hotel operations as needed.
• Directly manage an Assistant General Manager / Team Leader.
• Review and monitor guest experience and social media websites, respond to postings in a timely and appropriate manner, and address issues.

Benefits

• Weekly pay
• Competitive wages
• Great working environment
• Employee recognition programs
• Medical insurance
• Dental insurance
• Vision insurance
• Health care and dependent care flexible spending accounts
• Employer-paid basic life and AD&D insurance
• Employer-paid long-term disability
• Optional employee-paid short-term disability
• Optional employee-paid buy-up long-term disability
• Optional employee-paid supplemental life insurance
• Optional employee-paid dependent life insurance
• 401(k) savings plan
• Paid time off
• Employee Assistance Program (EAP)
• Employee Perks Program offering discounts to major companies

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed