General Manager-203100

ESA Management•Edison, NJ

About The Position

The General Manager is responsible for the overall success of the hotel, including guest satisfaction, customer experience, associate satisfaction, financial goals, and the property's reputation. The role upholds company brand standards and leads property associates to help make the hotel an exceptional workplace. The General Manager oversees daily hotel operations, guest-ready room and property standards, associate recruitment and training, team performance, purchasing, labor and cash management, lead generation, and compliance with company policies. The position directly manages an Assistant General Manager / Team Leader and performs duties across hotel operations as needed.

Requirements

At least three years of related hospitality management or related-field experience.
Customer experience is required.
Valid driver's license and successful completion of a motor vehicle check.
Ability to read, write, and speak English and comprehend basic instructions.
Ability to write effective, grammatically correct short correspondence and memos.
Ability to present information in one-on-one and small-group situations.
Ability to communicate professionally with guests, associates, supervisors, and others.
Ability to organize projects, manage and prioritize multiple tasks, and meet deadlines.
Ability to manage and direct staff in daily job tasks.

Nice To Haves

Two-year degree.
Basic computer and software knowledge, including email, word processing, and spreadsheet software.
Conversational or proficient Spanish; conversational Spanish is beneficial.

Responsibilities

Promote a strong commitment to providing the best possible guest experience and resolve guest issues consistently with company goals and objectives.
Ensure rooms are Guest Ready, maintain cleanliness and public areas and grounds, complete the Green Shield program on schedule, and meet or exceed brand standards.
Complete daily room and Guest Ready room inspections.
Manage ESA Brand Standards and processes and pursue continuous improvement.
Follow proper recruiting, interviewing, screening, reference-checking, and hiring procedures.
Onboard and train new associates, including compliance with Best Day Ever and Extended Stay University training courses.
Promote a positive work environment through teamwork, leading by example, and associate recognition.
Partner with the District Manager to support associate performance through coaching, counseling, and consistent and fair enforcement of company policies.
Conduct daily team meetings to communicate company updates and hotel needs.
Provide team members with the tools and supplies required to perform their jobs.
Maintain appropriate PAR levels through Daily Visual Management and prepare for order cycles, including timely receipt of purchase orders.
Keep purchases within budget and use approved vendors.
Manage room availability and keep guest rooms in service.
Control labor expenses by approving Daily Punches promptly and using the Productivity report to monitor and adjust staffing against company labor standards.
Manage cash, including collection of in-house guest balances, and ensure Corporate Lodging procedures are followed to collect payment on time.
Achieve quality lead-generation quotas by ensuring GSRs collect company names at check-in, mining in-house leads, maintaining in-house accounts, conducting competitive surveillance, and monitoring market opportunities.
Uphold and enforce ESA standards and policy compliance at the hotel.
Ensure bank deposits are completed according to company policy.
Complete competitive surveillance, including Sales Drive Bys.
Review in-house rates.
Comply with federal, state, and local employment-related laws and regulations.
Perform duties across hotel operations as needed.
Directly manage an Assistant General Manager / Team Leader.
Review and monitor guest experience and social media websites, respond to postings in a timely and appropriate manner, and address issues.

Benefits

Weekly pay
Competitive wages
Great working environment
Employee recognition programs
Medical insurance
Dental insurance
Vision insurance
Health care and dependent care flexible spending accounts
Employer-paid basic life and AD&D insurance
Employer-paid long-term disability
Optional employee-paid voluntary benefits, including short-term disability buy-up, long-term disability, supplemental life insurance, and dependent life insurance
401(k) savings plan
Paid time off
Employee Assistance Program (EAP)
Employee Perks Program offering discounts to major companies