General Manager-203100

Extended Stay America • Edison, NJ

3d

About The Position

The General Manager is responsible for the hotel's overall success, guest satisfaction, customer experience, associate satisfaction, financial goals, and reputation while maintaining company brand standards. The role provides leadership to property associates and helps ensure the hotel is an exceptional workplace. The General Manager oversees guest service and hotel operations, staffing and training, labor and cash management, purchasing, property standards, and business development. The position directly manages an Assistant General Manager / Team Leader and may perform duties in all aspects of hotel operations as needed.

Requirements

• At least three years of related hospitality management or related-field experience.
• Customer experience required.
• Valid driver's license and successful completion of a motor vehicle check.
• Ability to read, write, and speak English and comprehend basic instructions.
• Ability to write effective, grammatically correct short correspondence and memos.
• Ability to present information in one-on-one and small-group situations to customers, clients, and associates.
• Ability to communicate professionally with guests, associates, supervisors, and others to support optimal property operations.

Nice To Haves

• A two-year degree is highly preferred.
• Basic knowledge of computers and software, including email, word processing, and spreadsheet software.
• Ability to organize multiple projects, manage and prioritize tasks, and meet deadlines.
• Ability to manage and direct staff in daily job tasks.
• Conversational or proficient Spanish; conversational Spanish is also described as beneficial.

Responsibilities

• Demonstrate and promote commitment to providing the best possible guest experience and resolve guest-related issues in line with company goals and objectives.
• Ensure rooms are Guest Ready by maintaining high cleanliness standards, public areas and grounds, the Green Shield program schedule, and brand standards; complete daily room and Guest Ready room inspections.
• Manage ESA Brand Standards and processes and pursue continuous improvement.
• Ensure proper recruiting, interviewing, screening, reference checking, and hiring procedures; onboard and train new associates, including compliance with Best Day Ever and Extended Stay University courses.
• Promote a positive work environment through teamwork, leading by example, energy, enthusiasm, and recognition.
• Partner with the District Manager to support associate performance through coaching, counseling, and consistent and fair enforcement of company policies.
• Conduct daily team meetings to communicate company updates and hotel needs related to daily performance.
• Provide team members with the tools and supplies needed to perform their jobs.
• Maintain appropriate PAR levels through Daily Visual Management, prepare for weekly or monthly ordering cycles, receive purchase orders on time, and ensure purchases are within budget and from approved vendors.
• Manage room availability to keep all guest rooms in service.
• Control labor expenses by approving Daily Punches on time and using the Productivity report to monitor and adjust staffing in line with company labor standards.
• Manage cash, collect in-house guest balances, and ensure Corporate Lodging procedures are in place for timely payment collection.
• Achieve quality lead-generation quotas by ensuring GSRs collect company names at check-in, mining in-house leads, maintaining in-house accounts, conducting competitive surveillance, and monitoring market conditions and business opportunities.
• Uphold and enforce ESA standards and policy compliance at the hotel.
• Ensure bank deposits are completed according to company policy.
• Complete competitive surveillance, including Sales Drive Bys.
• Review in-house rates.
• Comply with federal, state, and local employment-related laws and regulations.
• Directly manage an Assistant General Manager / Team Leader.
• Review and monitor guest experience and social media websites, respond to postings appropriately and promptly, and address issues.
• Perform duties in all aspects of hotel operations as needed.

Benefits

• Weekly pay
• Competitive wages
• Great working environment
• Employee recognition programs
• Medical insurance
• Dental insurance
• Vision insurance
• Health Care and Dependent Care Flexible Spending Accounts
• Employer-paid basic life and AD&D insurance
• Employer-paid long-term disability
• Optional employee-paid short-term disability
• Optional employee-paid buy-up long-term disability
• Optional employee-paid supplemental life insurance
• Optional employee-paid dependent life insurance
• 401(k) Savings Plan
• Paid time off
• Employee Assistance Program (EAP)
• Employee Perks Program offering discounts to major companies

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed