General Manager I - Store 8301 - Columbus, OH

Advance Stores Company•Columbus, OH

About The Position

The General Manager is a professional-level sales and management role responsible for supporting both sides of the business. The position requires knowledge of store systems, automotive systems, and parts, as well as the ability to identify and troubleshoot customer needs and assist with DIY projects. The General Manager develops and maintains Professional Customer relationships, grows related programs, achieves financial metrics, and maintains service and appearance standards. This is an exempt position requiring a minimum of 50–55 hours per week, excluding meal breaks. The average schedule is 5–6 days per week, with 11-hour shifts and an hour for lunch. The schedule includes rotating nights and weekends. Additional hours may be required based on staffing, store conditions, sales targets, and other business demands; the schedule is based on the needs of the business. The role includes leading, hiring, developing, coaching, scheduling, and engaging store Team Members; ensuring inventory and operational standards; and delivering customer service for DIY and Professional customers. The General Manager also provides DIY services such as battery testing and installation and wiper installation, and may assist the District or Region with other functions upon request. The role is primarily performed indoors, with occasional outdoor work and exposure to various workplace hazards. The employee is predominantly walking or standing and must be able to perform the physical activities and lifting described in the posting.

Requirements

High school diploma or GED.
Valid driver's license.
2–3 years of experience managing a team of 10–20 Team Members in a fast-paced, dynamic retail environment.
Successful experience managing profitability, with demonstrated financial and business acumen.
Ability to communicate effectively and build strong relationships with Customers, peers, and upper management.
Ability to speak and write English.
Effective use of Microsoft Word and Excel.
Ability to calculate figures such as discounts, percentages, sales increases, and gross profit percentages.
Ability to review and analyze business reports, including profit and loss statements.
Ability to hold others accountable, inspect work quality, and give inspiring feedback.
Ability to work an assortment of days, evenings, and weekends as needed.
Ability to meet the physical demands of the role, including frequent lifting or moving of up to 50 pounds and occasional lifting or moving of up to 100 pounds.

Nice To Haves

Bachelor’s degree in business or a related area.
Working knowledge of automotive systems.
Spanish language skills.
ASE certification.
Ability to become ASE P2 certified or achieve ASE-ready equivalent.
PowerPoint proficiency.

Responsibilities

Achieve overall store sales goals and service objectives.
Manage and grow Professional Customer relationships and sales, including building customer action plans and holding the team accountable for executing them.
Select, hire, develop, manage performance, coach, schedule, and engage store Team Members.
Ensure execution of inventory and operational standards.
Coach Team Members to meet customer expectations for both DIY and Professional customers.
Perform manager-on-duty responsibilities, including touch bases and coaching, floor and phone management, task assignment and completion, safety, and opening and closing duties.
Lead change management.
Embrace diversity and foster a respectful environment for Customers and Team Members.
Provide DIY services, including battery installation and testing and wiper installation.
Assist the District or Region with other functions upon request.
Execute and train store operational processes and procedures, including the use of testing and diagnostic equipment for DIY services.
Execute and train inventory systems, store equipment, POS systems, and parts lookup systems.
Review and analyze profit and loss statements and other business reports.
Recruit, select, hire, and develop quality Team Members.
Build and grow relationships with Professional Customers.
Work a schedule that may include days, evenings, rotating nights, and weekends as needed.