General Manager - LAVO Las Vegas

Tao Group Hospitality•Las Vegas, NV

8d•Onsite

About The Position

The General Manager oversees daily front-of-house operations and team members in accordance with company policies and procedures, working concurrently with the Executive Chef to ensure a successful operation. The role interacts with dining room guests, team members, and supervisors in a polite and courteous manner to provide gracious hospitality. The General Manager is responsible for guest experience, venue cleanliness, staffing and team development, service execution, operational systems, financial performance, safety, regulatory compliance, and maintaining equipment and service standards. The position also participates in training and meetings and supports team members across front- and heart-of-house operations.

Requirements

At least 8 years of hospitality experience in a General Manager or senior management role in a fine-dining and high-volume setting.
Strong guest-service foundation, coaching ability, team-building, problem-solving, and leadership skills.
Demonstrated financial acumen with P&L statements, annual budgets, forecasting, cost of goods sold (COGS), and labor models.
Organized, self-motivated, and proactive, with strong attention to detail.
Proficient with computers, Microsoft products, POS systems, and technology.
Strong written and verbal communication and problem-solving skills; ability to read, write, and communicate verbally.
Ability to work under pressure and meet deadlines, maintain positive energy, and handle a fast-paced, busy, and somewhat stressful environment.
Ability to sit and/or stand for extended periods, move quickly through work, and push and lift up to 75 pounds with or without assistance.
Ability to maintain confidentiality and interact professionally and courteously with internal and external customers, managers, and coworkers.
Maintain a professional, neat, and well-groomed appearance in accordance with company standards.

Nice To Haves

Two-year associate degree (60 credit hours) in Hospitality, Business, or a related field, or equivalent work experience.

Responsibilities

Anticipate and accommodate guests’ needs and ensure guest and team member concerns are resolved.
Oversee general cleanliness of the front-of-house and the entire venue.
Conduct decision-making for interviewing, hiring, and training applicants.
Oversee scheduling, growth opportunities, and development of front-of-house team members.
Complete front-of-house performance reviews in conjunction with the Director of Operations.
Oversee front-of-house operations to ensure quality, safety, beverage recipe accuracy, efficiency, and profitability.
Supervise regular service, catering, take-out, delivery, and in-venue and off-venue events.
Maintain in-depth knowledge of operational systems, including payroll, inventory, and purchasing.
Regulate executive-level POS functions.
Work with the Executive Chef to maintain the venue’s monthly Profit & Loss standards.
Oversee compliance with Department of Health and company sanitation standards.
Ensure venue compliance with applicable federal, state, and local laws and regulations, as well as company policies.
Coach and develop front-of-house team members by setting clear guidelines and expectations.
Ensure mechanical systems are in good working order and compliant with applicable ordinances.
Ensure team members comply with front-of-house standards and procedures.
Maintain in-depth knowledge of food and beverage menus and practical knowledge of supervised team members’ duties.
Communicate clearly with heart-of-house team members during service.
Oversee completion of company-prescribed opening and closing procedures.
Oversee replacement or repair of damaged or broken equipment and furniture.
Attend, lead, and participate in training sessions, departmental meetings, and pre-service meetings.
Lead by example, learn from and share knowledge with team members, and maintain a positive, professional attitude.
Demonstrate knowledge of the venue, Tao Group Hospitality, its partners, and supporting hotel environments.
Work collaboratively and provide help and support to fellow team members.
Assist with or complete additional assigned tasks.