General Manager

CLS Living•Tucson, AZ

About The Position

CLS Living is seeking a dynamic, experienced General Manager to lead a student housing community. The General Manager oversees day-to-day operations, team development, financial performance, and strategic planning, leading a mid-size team in a collegiate environment while delivering high-quality service to residents and partners. The role includes managing staff and property operations, maintaining financial and occupancy performance, ensuring compliance, and advancing the resident experience through marketing, leasing, and community engagement.

Requirements

Bachelor’s degree preferred, or 2–5 years of experience in student or multifamily housing, or an equivalent combination of education and experience.
Proficiency in Microsoft Outlook, Word, and Excel.
Proficiency with property management software; Entrata preferred.
Working knowledge of market-rate and LIHTC programs, Fair Housing laws, and EEO laws.
Strong skills in staff recruitment and development, financial management, marketing strategy, scheduling, and operational oversight.
Ability to thrive in a fast-paced, hands-on environment.
Strong mentoring, team-building, problem-solving, and leadership abilities.
Professionalism and integrity when handling challenges.

Nice To Haves

Bachelor’s degree.
Experience with Entrata property management software.
Experience in student or multifamily housing.

Responsibilities

Build, lead, and develop a high-performing team aligned with CLS Living’s values and culture.
Foster a collaborative, positive, and professional environment for staff and residents.
Ensure staff are trained in landlord/tenant statutes, Fair Housing, and safety regulations.
Promote positive relationships with residents, parents, staff, university partners, and the surrounding community.
Encourage team visibility on campus and in the local business community to strengthen brand presence and engagement.
Oversee daily operations, including leasing, maintenance, customer service, and vendor management.
Implement and refine systems and procedures to improve operational efficiency and reduce costs.
Supervise maintenance and contracted services to uphold curb appeal, cleanliness, and safety.
Ensure compliance with legal, regulatory, and company policies.
Maintain occupancy at or above 99% and collections at or above 98% of potential income.
Maximize net operating income through cost control, revenue generation, and strategic budgeting.
Ensure leasing, accounting, and property management systems are current and effectively used.
Analyze financial reports, manage budgets, and provide regular variance and performance updates.
Oversee timely execution of payroll, invoicing, and hiring documentation.
Lead development and execution of an annual marketing plan and track daily and weekly leasing goals.
Ensure marketing channels, websites, and printed materials accurately and positively reflect the brand.
Maintain knowledge of the property and competitive landscape through market research and team coaching.
Plan and execute resident events to foster community engagement and satisfaction.
Collaborate with local schools and student organizations on outreach and partnership opportunities.