General Manager - KidsUnited

KidsUnited•Chandler, AZ

About The Position

KidsUnited helps children ages 18 months–9 years build confidence, coordination, and essential life skills through soccer. The General Manager leads the club’s daily operations, membership growth, team performance, and customer experience. Before the club opens, the role leads presale efforts, community outreach, and hiring to establish a membership base and prepare the team for launch. After opening, the General Manager focuses on growing and retaining memberships, developing staff, and maintaining excellent class experiences. This is an active, visible leadership position that involves connecting with families, supporting sales conversations, observing classes, coaching employees, and assisting wherever needed. The General Manager supervises all club staff, reports directly to the Owner, and works with the Franchisor to uphold KidsUnited standards.

Requirements

Experience supervising employees, setting expectations, and developing a team.
A track record of building customer relationships, consistent follow-up, and working toward membership sales goals.
Passion for children and families and an understanding of the importance of a positive, encouraging environment.
Strong communication skills, including connecting with parents, directing staff clearly, and handling concerns professionally.
Organization and follow-through, including the ability to manage competing priorities, solve problems, and keep daily operations running smoothly.
Energy and initiative, with a willingness to lead by example, stay involved, and take responsibility for results.
Availability for weekday evenings and weekend mornings.

Nice To Haves

Leadership experience in youth programs, fitness, recreation, hospitality, or another customer-focused business.
Coaching, teaching, or early childhood development experience, particularly with children ages 18 months–9 years.
A soccer or athletics background.
Experience opening a new location, leading presales, or building community partnerships.

Responsibilities

Lead membership sales, including inquiry follow-up, free-trial conversions, and enrollment.
Set monthly goals and track key performance indicators, including memberships, conversion rates, retention, and revenue.
Review results and translate improvement opportunities into specific actions.
Build relationships with local businesses, schools, and community organizations to generate referrals and increase brand awareness.
Execute local marketing initiatives and community events.
Recruit, onboard, train, and develop sales associates and coaches.
Set clear employee expectations, provide regular feedback, and hold employees accountable.
Support consistent curriculum delivery through class observations, coaching, and ongoing training.
Create a positive team culture based on enthusiasm, collaboration, reliability, and care for children.
Recognize strong performance and address employee concerns promptly and professionally.
Build relationships with children and parents and create a welcoming, supportive club experience.
Ensure classes are engaging, organized, age-appropriate, and aligned with KidsUnited standards.
Guide families from their first inquiry and trial class through enrollment and ongoing participation.
Listen to parent feedback, resolve concerns thoughtfully, and follow through on commitments.
Identify opportunities to improve member satisfaction and retention.
Oversee opening and closing procedures, facility readiness, equipment, and supplies.
Maintain a clean, safe, and organized environment for children, families, and staff.
Manage staff schedules and coverage to support class quality and business needs.
Review employee time records and coordinate accurate, timely payroll.
Maintain accurate customer records and ensure consistent use of club systems and processes.
Follow KidsUnited operating procedures, safety practices, and brand standards.