General Manager(02628) - 419 W. Aurora Road
About The Position
The General Manager is responsible for everything that happens during a shift, including staffing, paperwork, cost and cash controls, inventory, food management, customer relations, store cleanliness, marketing, and profitability. The manager sets an example for the crew and ensures that all policies, procedures, and operating standards are followed. The role requires strong judgment, math, multitasking, communication, and customer-service skills. On-the-job orientation and training are provided. This position also performs general store-team tasks as needed, including operating equipment, stocking ingredients, preparing products, processing telephone orders, taking inventory, completing paperwork, and cleaning equipment and the facility. Delivery-related duties may include transporting products and promotional materials within the designated delivery area. Work involves standing and walking, lifting and carrying supplies, using store equipment and computers, and exposure to hot surfaces, temperature changes, food odors, cornmeal dust, cramped spaces, mechanical parts, and varying weather conditions.
Requirements
- Ability to exercise judgment, perform math, and multitask.
- Ability to add, subtract, multiply, and divide accurately and quickly, and make correct monetary change.
- Ability to comprehend and give correct written instructions and communicate verbally with customers and coworkers, in person and by telephone.
- Verbal, writing, and telephone skills to take and process orders.
- Ability to use a computer keyboard or touch screen to enter orders.
- Ability to direct activities, perform repetitive tasks, work independently and with others, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
- Ability to perform the physical duties described, including standing, walking, lifting and carrying supplies, reaching, bending, and occasional climbing.
- For delivery duties: valid driver's license with a safe driving record meeting company standards, and access to an insured vehicle that can be used for delivery.
Responsibilities
- Oversee all activities and operations during the shift.
- Manage staffing, paperwork, schedules, cost controls, cash controls, inventory, and food management.
- Maintain customer relations and provide great customer service.
- Set an example for the crew and ensure all policies, procedures, and standards are followed.
- Maintain attendance and punctuality, store cleanliness, and a professional store image.
- Support marketing and store profitability.
- Operate equipment; stock ingredients; prepare products; process telephone orders; take inventory; complete associated paperwork; and clean equipment and the facility.
- Deliver products by car to customers and deliver flyers and door hangers, as required.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
