General Manager

Summers of Brownsburg•Dayton, OH

12d

About The Position

The General Manager leads the day-to-day operations of an entire branch, supports employees, serves customers, and works to meet organizational goals. The role coordinates field service departments to improve operational efficiency and economy, oversees scheduling and field performance, and works with the District Manager on budgets. The General Manager also monitors reports, payroll, inventory, tools, and vehicles; evaluates staff training needs; and ensures quality workmanship and effective service delivery. Additional related duties may be assigned by upper management. The position requires physical work, including lifting and maneuvering equipment weighing up to 75 pounds, using hand and power tools, and climbing and working on ladders. The General Manager must also be able to crawl, climb, kneel, squat, bend, and reach overhead. Ability to work after regular business hours as needed is required. Summers Plumbing Heating & Cooling describes itself as a growing, close-knit, employee-owned company that offers opportunities for personal and professional growth. Its core values are Integrity, Ownership, and Service.

Requirements

High school diploma or GED.
Working knowledge of plumbing and HVAC.
Valid driver's license.
Strong supervisory, communication, and computer skills.
Ability to lift and maneuver equipment up to 75 pounds.
Ability to crawl, climb, kneel, squat, bend, and reach overhead.
Ability to climb and work on ladders.
Ability to use hand and power tools.
Ability to work after regular business hours as needed.

Responsibilities

Oversee the day-to-day operations of the entire branch.
Coordinate Maintenance, Service, Indoor Air Quality, and Installation departments to promote operational efficiency and economy, including coordinating training schedules, recruiting, motivation, and administrative interfaces.
Use system-generated and locally produced reports to monitor field performance and identify areas for improvement.
Monitor dispatcher activity and the dispatch board to support effective technician scheduling, maximize call volume and capacity, assign the right technician to the right call, and control labor.
Collaborate with the District Manager to create and manage the budget.
Generate and review reports and measures of departmental operations, and maintain records for inventory, tools, and vehicles.
Review reports with upper management.
Instruct crews on proper use of materials and quality workmanship.
Review payroll records to ensure technicians are paid properly.
Communicate with dispatchers to ensure appropriate technicians are assigned to service types.
Evaluate staff to determine training requirements.
Ensure company vehicles are properly stocked, defective warranty parts are returned to the branch, and standard vehicle stock is ordered and replenished as needed.
Perform additional related duties as assigned or needed by upper management.