General Manager

Brandt Hospitality Group • Appleton, WI

13h

About The Position

The General Manager is responsible for the hotel’s training, culture, guest satisfaction targets, brand standards execution, overall environment, and financial profitability. The role leads and supports hotel teams, clearly communicating goals and expectations that embody the Brandt culture.

The General Manager oversees hotel operations and departments, including housekeeping, front desk, food and beverage, sales, and engineering. The role manages service quality, guest satisfaction, compliance, budgets, financial reporting, staffing and development, inventories, purchasing, sales participation, and capital improvement projects while protecting hotel assets and maintaining brand standards.

Requirements

• Knowledge of the hospitality industry and business management fields.
• Proficient ability to speak, read, write, and comprehend English.
• Ability to work independently with minimal supervision and participate as part of a team.
• Proficient computer skills, including knowledge of MS Office products.
• Knowledge of the sales process, client base, and general market.
• Knowledge of revenue management and ability to forecast business over short- and long-term periods.
• Basic to advanced knowledge of budget development and analysis and monthly financial analysis.
• Ability to assess and evaluate team-member performance fairly and consistently.
• Ability to make decisions using general policies and procedures as guidance.
• Ability to study, analyze, and interpret complex activities or information to improve practices or develop new approaches.

Nice To Haves

• Ability to speak other languages in a multicultural work environment.
• Knowledge of brand operating systems.

Responsibilities

• Oversee service quality, operational efficiency, guest satisfaction, standards compliance, and service and financial measurements.
• Lead the operations of housekeeping, front desk, food and beverage, sales, and engineering to maximize financial performance and guest satisfaction while upholding brand standards and culture.
• Ensure departments are profitable and maintain strong working relationships.
• Delegate authority, assign responsibility, and supervise employees’ work activities.
• Ensure staff receive position-specific training, including safety training and standard operating procedures.
• Manage hotel human resources functions by controlling turnover, motivating employees, and focusing on employee development and retention.
• Protect hotel assets by enforcing and maintaining a preventative maintenance program.
• Respond to guest requests and complaints in a timely, efficient, appropriate, and friendly manner.
• Meet hotel brand satisfaction score targets cumulatively and by department.
• Comply with brand initiatives and standards.
• Allocate funds, authorize expenditures, and assist the Management Company with budget planning.
• Produce required monthly financial reports and monitor the hotel’s performance against budget.
• Assist in creating and ensuring a realistic, attainable strategic business plan that defines operational goals and profitability objectives.
• Manage hotel inventories and par levels; approve purchase orders.
• Participate in hotel sales efforts and processes through daily interaction with the Sales Manager.
• Conduct regular staff and employee meetings.
• Facilitate open employee communication, identify grievances, and respond appropriately, including addressing issues that merit correction.
• Coordinate capital improvement projects to maintain and upgrade quality standards and property image, and protect the property from neglect, damage, or deterioration.
• Develop and maintain rapport with key community contacts to ensure a visible presence in the community.
• Lead and serve as a role model for team members.
• Assess and evaluate team-member performance fairly and consistently.
• Make decisions with only general policies and procedures available for guidance.
• Study, analyze, and interpret complex activities or information to improve practices or develop new approaches.

Benefits

• PTO with immediate accrual
• Access to 50% of wages prior to payday
• Discount program for car rentals, travel, entertainment, and other offerings
• Worldwide hotel discounts
• Health insurance
• Dental insurance
• Vision insurance
• Basic Life/AD&D and supplemental life insurance
• Voluntary critical illness, accident, hospital indemnity, short-term disability, and legal coverage options
• Employer-sponsored long-term disability coverage
• 401(k) with immediate match
• Double time for holidays worked
• Health Savings Account
• Employee Assistance Program (EAP)
• Dependent Care FSA

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed