General Manager(05512) - 4502 N Roxboro St.

Domino's Franchise•Durham, NC

20h

About The Position

The General Manager oversees total store operations at a Domino’s location, leading delivery drivers and customer service representatives to ensure orders are prepared and delivered quickly and correctly. The role supports smooth store operations, maintains staffing and schedules according to business needs, promotes products and specials, and fosters an atmosphere of teamwork, energy, and fun. Responsibilities also include opening and closing procedures, deposits and inventory counts, ordering product and ingredients, training the GMIT, monitoring delivery vehicles and routing, resolving customer disputes, and maintaining Domino’s operational, appearance, and service standards. The General Manager provides quality service to internal and external customers and communicates with managers and staff about matters affecting business operations.

Requirements

Pass a background check.
At least one year of prior restaurant General Manager experience.
Ability to read and understand a P&L ledger.
Ability to speak and write clearly.
Ability to use a computer-based order entry system.

Responsibilities

Lead delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly.
Make end-of-night bank deposits and complete nightly product inventory counts when closing.
Ensure the store is properly set up and ready to receive orders at opening.
Foster and project a sense of urgency with every order.
Ensure the store operates according to Domino’s Operation Evaluation Review standards.
Oversee total store operations.
Communicate with managers and staff about matters that affect business operations.
Calculate product and ingredient needs for bi-weekly commissary and beverage deliveries.
Actively train the GMIT on all aspects of store operations.
Maintain staffing levels that meet business needs throughout the day.
Create and maintain employee schedules based on labor needs.
Collect money and signed credit card receipts from delivery drivers at the end of their shifts.
Resolve disputes and work to ensure unhappy customers return.
Ensure delivery vehicles pass mechanical and visual inspections.
Help route delivery drivers to maximize customer service while meeting Domino’s on-time delivery standards.
Read and understand the P&L ledger.
Uphold Domino’s grooming, uniform, and appearance standards.
Promote pizza products, specials, and promotions.
Receive cross-training in product and ingredient preparation, opening and closing procedures, pizza oven operation, and boxing products for delivery or carryout.
Provide quality customer service to internal and external customers in person and over the phone.
Contribute to and promote an atmosphere of teamwork, energy, and fun.