Assistant Manager(05512) - 4502 N Roxboro St.
About The Position
The Assistant Manager leads a team of delivery drivers and customer service representatives to ensure orders are prepared and expedited quickly and correctly. The role supports staffing levels that meet business needs throughout the day and helps maintain Domino’s standards for timely deliveries, customer service, grooming, uniforms, and appearance. The Assistant Manager may handle opening or closing duties, including preparing the store for opening, making end-of-night bank deposits, and conducting nightly product inventory counts. The role also involves resolving customer disputes, collecting money and signed credit card receipts from drivers at the end of their shifts, inspecting delivery vehicles, assisting with driver routing, and promoting products, specials, and promotions. Cross-training includes preparing products and ingredients, opening and closing procedures, operating the pizza oven, and boxing products for delivery or carryout. The Assistant Manager provides customer service in person and by phone and helps foster a teamwork-focused, energetic, and fun atmosphere.
Requirements
- Pass a background check.
- Have reliable transportation.
- Have open schedule flexibility.
- Speak and write clearly.
- Be able to use a computer-based order entry system.
Responsibilities
- Lead delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly.
- Maintain staffing levels that meet business needs throughout the day.
- When closing, make end-of-night bank deposits and conduct nightly product inventory counts.
- When opening, ensure the store is properly set up and ready to receive orders at opening time.
- Promote a sense of urgency with every order.
- Resolve disputes and work to turn unhappy customers into returning customers.
- Collect money and signed credit card receipts from delivery drivers at the end of their shifts.
- Ensure delivery vehicles pass mechanical and visual inspections.
- Assist with routing delivery drivers to maximize customer service while meeting Domino’s standards for on-time delivery.
- Uphold Domino’s grooming, uniform, and appearance standards.
- Promote pizza products, specials, and promotions.
- Receive cross-training in product and ingredient preparation, opening and closing procedures, operating the pizza oven, and boxing products for delivery or carryout.
- Provide quality customer service to internal and external customers by phone and in person.
- Contribute to and promote a teamwork-focused, energetic, and fun atmosphere.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
